Google Voice voicemail issue

compneo · #1 (**permalink**) 08-07-2010, 11:44 PM

If you want to send all calls for GV number to the GV voicemail automatically, enable "Do Not Disturb" in your call settings on the GV website.

**TheBundo** · #2 (**permalink**) 08-08-2010, 12:33 AM

Quote:

Originally Posted by compneo

If you want to send all calls for GV number to the GV voicemail automatically, enable "Do Not Disturb" in your call settings on the GV website.

I understand that. My issue is that I want both the calls to the Google number, and the calls directly to my cell phone, to go to their own respective voicemails if I don't answer. If I don't answer a call made to the Google number, it goes to that voicemail. If I don't answer a call made directly to my cell number, my Sprint voicemail gets it.

compneo · #3 (**permalink**) 08-08-2010, 01:24 AM

Quote:

Originally Posted by TheBundo

I understand that. My issue is that I want both the calls to the Google number, and the calls directly to my cell phone, to go to their own respective voicemails if I don't answer. If I don't answer a call made to the Google number, it goes to that voicemail. If I don't answer a call made directly to my cell number, my Sprint voicemail gets it.

Google voice does this already by default. The GV calls, if unanswered, go to your GV mailbox (that is the only place they can be delivered). The calls that are dialed in directly to your Sprint phone are untouched and go to the sprint voicemail. The only exception would be if you did the optional activation of the Google voice voicemail for your Sprint phone (I believe it is considered "no answer call forwarding". It is enabled by dialing *28 followed by the number you want to forward it to). If you did that, then you can disable it by disabling the call forwarding through sprint. I believe it is *38 to disable the call forwarding. Hope this helps.

**TheBundo** · #4 (**permalink**) 08-08-2010, 04:38 AM

Quote:

Originally Posted by compneo

Google voice does this already by default. The GV calls, if unanswered, go to your GV mailbox (that is the only place they can be delivered). The calls that are dialed in directly to your Sprint phone are untouched and go to the sprint voicemail. The only exception would be if you did the optional activation of the Google voice voicemail for your Sprint phone (I believe it is considered "no answer call forwarding". It is enabled by dialing *28 followed by the number you want to forward it to). If you did that, then you can disable it by disabling the call forwarding through sprint. I believe it is *38 to disable the call forwarding. Hope this helps.

Bingo, and thanks, that did the trick. One code they had me enter started with *28, and that caused the forwarding. The only thing I have to watch for is that if I don't want to answer an inbound call from the Google number, I have to NOT hit decline from my phone, or it will go to my Sprint voicemail. Otherwise, it goes to the Google voicemail, and calls made directly to the Evo go to the Sprint email.

Thanks again.....