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Old 11-21-2013, 06:13 PM
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need help with factory reset

I have a Galaxy Note 3 with a broken lcd that I need to do factory reset on. It's been replaced by insurance but I don't want to send it back until I erase all my old data. Any ideas on howi can do this. The Samsung people in Best Buy have tried to reflash it but when I try to sync it with Kies it still tells me to unlock the device, which would suggest that it hasn't been reset sincei keep it locked. Thanks for any help.
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Old 11-21-2013, 06:26 PM
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Re: need help with factory reset

Manually put the phone in to recovery and factory reset.

Or you might try entering the wrong unlock code a few times and see if the phone does a factory reset.
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Old 11-24-2013, 03:11 PM
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Re: need help with factory reset

Got it. Thanks. Had to borrow another Note 3 to go through the steps, since the screen didn't work on mine.
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Old 11-27-2013, 12:17 PM
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Re: need help with factory reset

Glad you got it worked out. Did you go get your free Google store cash?
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Old 11-27-2013, 04:48 PM
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Re: need help with factory reset

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Originally Posted by WarChild View Post
Glad you got it worked out. Did you go get your free Google store cash?
huh? What Google store cash?
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Old 11-27-2013, 11:56 PM
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Re: need help with factory reset

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huh? What Google store cash?
http://samsungnote3.prizelogic.com/
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Old 11-29-2013, 09:59 AM
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Re: need help with factory reset

No sir I did not. I'll have to check into that. Thank you.
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Old 11-29-2013, 11:09 AM
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Re: need help with factory reset

Lol...it's over now. You just missed out on $50.
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