Asurion replacing TP with TP2 - Page 3

jdansng · #21 (**permalink**) 10-20-2009, 07:22 PM

Quote:

Originally Posted by TyD

anyone from verizon try this or is thos just working for sprint??

I think it's just for Sprint

jocampo86 · #22 (**permalink**) 10-20-2009, 07:26 PM

Quote:

Originally Posted by lazydazed

easy!! just call back and tell them the chick offered u a tp2 and you just wanted to see what 1 it was online before u made a decision...if they argue talk to a supervisor.

hey bruce banner call back tell the representative that the chick offered a touch pro 2 cuz thay didnt have the pro in stock..but ur pro is so meesed up that u r loosing calls ..so u lost the call before she confirmed the order tell them is not urfault ur pro malfuntioning...

minwoo1983 · #23 (**permalink**) 10-20-2009, 07:43 PM

if we do an insurance claim, do we still have to return the damaged phone?

RicoRich196 · #24 (**permalink**) 10-20-2009, 07:44 PM

Quote:

Originally Posted by minwoo1983

if we do an insurance claim, do we still have to return the damaged phone?

Yes..

piscesjoey · #25 (**permalink**) 10-20-2009, 07:45 PM

Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.11) Sprint MP6950SP)

Jus tried to file a claim on phoneclaim.com & they offered me a Treo Pro to replace my TP with, uh hell no lol!

Rippa_MD · #26 (**permalink**) 10-20-2009, 07:48 PM

you should have called saying that the online system is offering an inferior alternative and that you are calling so she/he can enter the proper alternative which is (drumroll) tp2. ask for supervisor if she/he doens't budge and cross fingers boooyah

Rafy0003 · #27 (**permalink**) 10-20-2009, 07:57 PM

1-800-584-3666. Asurion

Rafy0003 · #28 (**permalink**) 10-20-2009, 08:27 PM

Did this and it worked!!!!!!!!!!! I now got a Hero, Touch Pro and Touch Pro 2!! Thank you so much!!!

Rippa_MD · #29 (**permalink**) 10-20-2009, 08:31 PM

Quote:

Originally Posted by Rafy0003

Did this and it worked!!!!!!!!!!! I now got a Hero, Touch Pro and Touch Pro 2!! Thank you so much!!!

wait what

?

You did a claim on three touch pro's? lol what the heck? and you got a hero, another touch pro, and a touch pro2

300 deductible right?

Rafy0003 · #30 (**permalink**) 10-20-2009, 08:39 PM

No I did an advanced exchage for the Tp, Upgraded to the Hero, Then just got a Tp2.