Sprint replacing Touch Pro with Touch Pro 2! - Page 4

**Sporkman** · #31 (**permalink**) 10-09-2009, 10:23 AM

im on my 11 + TP i have had so many replacement's i stopped counting

S8perman · #32 (**permalink**) 10-09-2009, 10:38 AM

Confirmed!

Mine will be here on Tuesday.

**Sporkman** · #33 (**permalink**) 10-09-2009, 10:53 AM

this is what i get when i try for the online replacement

Self Service Phone Replacement Tool

We apologize for the inconvenience; however, our records indicate the maximum number of allowed transactions have been previously completed for this phone. For additional options, please use www.sprint.com/storelocator to find the closest Sprint Phone Repair Center.

S8perman · #34 (**permalink**) 10-09-2009, 10:56 AM

I got the same thing. So I called...told them about the problems and the 3 replacements I’ve had (all while being nice)...waited on hold for about 8 minutes..and when she came back she offered me the TP2 free of charge...plus a $75 dollar credit...but I had to renew my contract.

**Sporkman** · #35 (**permalink**) 10-09-2009, 11:02 AM

my contract is not up till 2010 hmm

S8perman · #36 (**permalink**) 10-09-2009, 11:13 AM

Still worth the try...

wphend00 · #37 (**permalink**) 10-09-2009, 11:16 AM

OK, so here is what I get, when I do the online tool...

[MOD EDIT]: Removed personal info

WILLIAM xxxxxxxxx
xxxxxxxxx,KY 40511
(xxx)xxx-xxx Model Name REC UTSTAR PPC6850 SNG
MSN/ESN xxx
[/MOD EDIT]

Your Sprint account will be billed $119.00 plus applicable taxes for this Phone Replacement request.

Our records indicate your phone is enrolled in our Total Equipment Protection or Equipment Replacement Program, which covers incident of damage. If you prefer to process an insurance claim, which requires a deductible, please Click Here to submit your claim request or call Asurion directly at 1-800-584-3666 to complete the claim request for a replacement phone.

If you’ve had your Sprint phone for at least a year, you may qualify for a discount on a new phone. Click Here, to shop our great selection of phones to see the discount for which you may qualify.

Where do I go from there? They will charge me $119.00 which I don't mind, if it is for a TP2...