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  #1501 (permalink)  
Old 11-08-2009, 10:25 PM
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Re: Sprint replacing Touch Pro with Touch Pro 2!

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Originally Posted by dibara2003 View Post
You think that's bad? There's only 4 corporate sprint stores in my state (3 ASCs and 1 replacements by mail) and no third party repair center. I haven't had any luck here since this came up.
yeah that bads any other ways of getting a tp2 by mail
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  #1502 (permalink)  
Old 11-08-2009, 11:19 PM
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Re: Sprint replacing Touch Pro with Touch Pro 2!

Let me add my two cents on how it went for me. I had a Touch Pro that went bad in September. I got an exchange. That new one started acting up. I called the insurance, they said call Sprint. Sprint said take it to service. I dropped it off, they did a wipe, but the original problem of rebooting was still happening. On top of that, the pad under the screen was lifting up. The repair dude looked at me, lifted a Touch Pro 2 and said, "You know what, I am just going to send you one of these."

I get it Tuesday.
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  #1503 (permalink)  
Old 11-09-2009, 08:03 AM
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Re: Sprint replacing Touch Pro with Touch Pro 2!

Well, my stable TP stopped charging yest and then died. My KB was fine.

They Sprint store said they are replacing it but since there was no mention of a TP2- I figure I'll get a TP1 again. It's cool since right now I have to use an old Samsung flip phone!
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  #1504 (permalink)  
Old 11-09-2009, 08:56 AM
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Re: Sprint replacing Touch Pro with Touch Pro 2!

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Originally Posted by Dr.8820 View Post
@ jason25, keep trying different reps. the right one will come along, trust me. i found it easier having tech support note my account, then going to the sprint store. a tp2 was ordered from the store, mainly because of the notes on my account. but as you can see, there are several ways of doing this lol!

Should I just keep calling until I get that right person or just wait until I get my replacement? The confirmation e-mail says they are sending a TP but the guy in retentions said I might be getting a TP2.
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  #1505 (permalink)  
Old 11-09-2009, 09:39 AM
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Re: Sprint replacing Touch Pro with Touch Pro 2!

Anyone in the Baltimore area having luck? I'm in Denver, but traveling to Baltimore. Would be a productive trip if I knew there was a store that could help me out. My keyboard is once again out.
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  #1506 (permalink)  
Old 11-09-2009, 10:07 AM
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Re: Sprint replacing Touch Pro with Touch Pro 2!

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Originally Posted by jason25 View Post
Should I just keep calling until I get that right person or just wait until I get my replacement? The confirmation e-mail says they are sending a TP but the guy in retentions said I might be getting a TP2.
i would wait for the replacement, then act.
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  #1507 (permalink)  
Old 11-09-2009, 10:25 AM
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Re: Sprint replacing Touch Pro with Touch Pro 2!

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Originally Posted by Dr.8820 View Post
i would wait for the replacement, then act.
Thanks, that's what I was thinking. I don't want too many notes on my account.
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  #1508 (permalink)  
Old 11-09-2009, 10:28 AM
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Re: Sprint replacing Touch Pro with Touch Pro 2!

i know what you mean. i wouldn't bug them everyday, some have had luck that way though. i only tried twice, maybe waited a couple weeks before the 2nd time and had success.
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  #1509 (permalink)  
Old 11-09-2009, 10:48 AM
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Re: Sprint replacing Touch Pro with Touch Pro 2!

Here's my story:

I'm on my 2nd TP. Keyboard stopped working, went to the Sprint repair center (Cranston, RI) - she said "we can fix that", and when she took the TP, I said: "Well, what about the other problems?" ....rep said, "such as?". I said, "it constantly overheats"...and before I could list anything else she offered a list of replacements, including the TP2.

I get it today. Note - I had called this same store before going in and they said "no we can't replace it with a TP2" ...but as mentioned above they were pretty eager to replace it w/ TP2 when I showed up.

The rep did mention to me "this phone has been nothing but problems, and we'd rather just replace it w/ the TP2 to make it easier."

So if you're in the RI/MA area, you might have luck at this store.
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  #1510 (permalink)  
Old 11-09-2009, 12:47 PM
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Re: Sprint replacing Touch Pro with Touch Pro 2!

I like how every new HTC Sprint comes out with is automatically the little problem child as soon as the new one's out, but when they replaced their previous Mogul/Touch/Vouge with the TP or Diamond, it was God's gift to mankind. Just cracks me up, and before I get 10,000 messages about what is truly wrong with your TP, we went though this with the Mogul just 18 months ago.
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