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Re: new one for you guys
its all about who you talk to, everybody blames Sprint as a whole for Customer Service issues. Doesnt anyone think its just the person behind the counter?? As far as giving the manager a piece of your mind, thats a sure fire way to get kicked out, i know i dont yell at any of my customers or use bad language, so i expect to be treated the same. As a manager and consumer i understand people are upset, but if you talk nice, and calm you get more things done, and people are more willing to go out of thier way for you. I obviously dont know the whole story, but when you get a manager involved,at least this is what I personally do, that person is definitely the person to be nicest to because ultimately it comes down to that persons decision. I have to deal with our Sales Support lines and Customer Service lines, and if i get a person that i dont feel comfortable with or i feel they arent doing thier job, i hang up or ask to speak to another person, im not going to yell or berate that person because it isnt productive to getting the problem taken care of. Its like getting a second opinion from a doctor, if you dont like what the first one said, find another and you might get the same response, just like you went to another Sprint store and got it taken care of. So why do you say Get Bent Sprint??? obviously a Sprint store took care of you, in 3 minutes as you say, so i think Sprint, when you look at the whole picture, gave you what you paid for, a replacement device.
Last edited by nxtech3; 05-20-2009 at 06:01 PM. |
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Re: new one for you guys
There is this women at the Hampton, VA store, Heather Baker. She was a ho thing back in school and now She works at Sprint. I called Sprint about my old Mogul. When the store last serviced it, they did not put the screws back in on the bottom, just rubber plugs!! So Sprint cs called the store and made an appointment for me to have it fixed, this Heather girl says I have to leave it and come back in 3 days to get it back. That is when I remembered her from school. I told her off in two different languages!!
So I got a $100 credit and they sent me a new touch pro for $1.05!! Now I'm on my third tp. |
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Re: new one for you guys
Nice. I would have banned you from my store too. We don't get paid to be yelled at. When you can come in and be nice, we'll help you. I will bend over backwards for civil customers, rude ones get the cold shoulder. Use a little "tact" next time and they will be more helpfull...
edit: that's my perspective.
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Re: new one for you guys
It's all about being kind to them, but I can understand you getting pissed off at some of these people just don't give a **** about you. But you can't blame the actions of one upon the many.
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Re: new one for you guys
I think we have all had a customer service person like that. It is even more frustrating when you take your phone in because it feezes and wont sync correctly with your computerand your told because it syncs with thier computer it is just fine.
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Re: new one for you guys
Quote:
~John |
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Re: new one for you guys
To the original poster, I could understand why you may have gotten frustrated but this is what I also have a problem with. So many people bash sprint for their lack of customer service like you did ipclark11, but guess what you went to the next sprint store and the woman there took care of you with no problems and even called customer service to help you get your account corrected from gettng flagged from the other store. It seems like when people can't get what they want its always sprints fault and their customer service sucks but if they do get what they want its because of the nice person behind the desk and sprint gets no credit.
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Last edited by themuffinman; 05-25-2009 at 01:36 PM. |
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