[nxtech3]

its all about who you talk to, everybody blames Sprint as a whole for Customer Service issues. Doesnt anyone think its just the person behind the counter?? As far as giving the manager a piece of your mind, thats a sure fire way to get kicked out, i know i dont yell at any of my customers or use bad language, so i expect to be treated the same. As a manager and consumer i understand people are upset, but if you talk nice, and calm you get more things done, and people are more willing to go out of thier way for you. I obviously dont know the whole story, but when you get a manager involved,at least this is what I personally do, that person is definitely the person to be nicest to because ultimately it comes down to that persons decision. I have to deal with our Sales Support lines and Customer Service lines, and if i get a person that i dont feel comfortable with or i feel they arent doing thier job, i hang up or ask to speak to another person, im not going to yell or berate that person because it isnt productive to getting the problem taken care of. Its like getting a second opinion from a doctor, if you dont like what the first one said, find another and you might get the same response, just like you went to another Sprint store and got it taken care of. So why do you say Get Bent Sprint??? obviously a Sprint store took care of you, in 3 minutes as you say, so i think Sprint, when you look at the whole picture, gave you what you paid for, a replacement device.