home button panel sticking out?

talz13 · #1 (**permalink**) 02-08-2009, 01:17 PM

Is it normal for one side of my bottom panel buttons to be sticking out non-flush from the case? The side with the back and hangup button is is basically flush with the rest of the phone, but the opposite side tends to stick up. I just checked, and it is possible to grab it and lift it completely above the surface of the phone and stick a fingernail under it!

I'm kind of upset, since I just got my invisible shield a few weeks ago and spent an hour getting it installed...

boredmug · #2 (**permalink**) 02-08-2009, 01:24 PM

It's a known quality issue.. Sucks, but you should send it back because it will get worse.

talz13 · #3 (**permalink**) 02-08-2009, 03:07 PM

Hmm, well I got it like 12/30 or so, is that still able to be sent back?

Sideman7 · #4 (**permalink**) 02-08-2009, 03:38 PM

Mine developed this problem over a couple of months... I am already on my second TP, and everything else is working well, so I didn't want to exchange it. I just ended up pulling the panel up enough to get some epoxy underneath (to where it is supposed to be glued to), and it has been fine ever since. The panel sits nice and flush now!

Will7272 · #5 (**permalink**) 02-08-2009, 04:08 PM

I had the same problem. I exchanged it and got a new one and haven't had the problem since.

gorillaguzzler · #6 (**permalink**) 02-08-2009, 04:16 PM

Yea its too bad about your invisible shield but get it replaced because it will get worse.

talz13 · #7 (**permalink**) 02-12-2009, 02:58 PM

Since I got it at best buy, where would I have it replaced at? Best buy? Spint store? HTC?

talz13 · #8 (**permalink**) 02-14-2009, 01:11 PM

Nobody knows where I should get it replaced at?

falzon03 · #9 (**permalink**) 02-14-2009, 06:40 PM

if you have insurance sprint tech center if not HTC......quit buying phones at best buy they are helpless there and dont know what they are talking about and dont helkp you when you have problems....it got so bad at the best buy near our store that we now refuse to help best buy customers bc best buy screws up the accounts....people now come to our store and best buy lost 33% of their sprint customers so far ( i know someone that works at the best buy as well ...they complain about us stealing customers all the time)

510jungleboy · #10 (**permalink**) 02-14-2009, 08:11 PM

Quote:

Originally Posted by talz13

Nobody knows where I should get it replaced at?

i got mine at BB , but i replaced it with sprint self service warranty through the website. i had to pay 55.00 , but
my phone is flushed and evrything improved. sliding mechanism...stylus has a better hold also.