Ported numbers

[JFman00]

So going from a wizard to the Touch Pro is great, except porting numbers has been an issue (went from Cingular to Sprint). Anyone know why I would be able to successfully send texts, but not receive them (aside ones sent from the Sprint website or free online texting services)? I spoke with customer service and tech support for several hours about this problem but they told me it's not a problem on the network side of things. Its been 4 days since the number was ported.

[Jocelyn84]

I'm not sure this is what it is, but when I got my mom to switch over to sprint, they added some add-on called cdma welcome or something. She had to have it removed before she could receive them to. It took at least 10 calls to CS for them to figure it out. I'm just taking a shot in the dark here to help you, but log in and see if you see something like that listed under your add-ons. If that doesn't work call tech support or the porting dept. Porting direct number - 877 345 7906

[pierocksmysocks]

Are you trying to text sprint to sprint or is it verizon to sprint, etc?

[sayex]

I am not sure if this will help you much at all but I do know that Sprint has a department that deals with Number Porting that the Customer Care Reps can call to see if everything went through okay on it. I also know that sometimes the number port does not go correctly so they have to assign you a new number and do the port again. Can you make and get calls? If so then it would be confusing to the Customer Care Reps.

Hope this helps
Cheers

[pierocksmysocks]

Eh, that's not entirely true about the network side of things. There's been a ton of intercarrier messaging problems the past two months. Speaking to a customer service rep honestly won't get you anywhere. Majority of them are boneheads who meet the minimum requirements for the job (having a pulse and able to breathe). Best bet would be to contact ATS (not teir 1 tech support) and have them put in a trouble ticket for you.