[Jocelyn84]

I'm not sure this is what it is, but when I got my mom to switch over to sprint, they added some add-on called cdma welcome or something. She had to have it removed before she could receive them to. It took at least 10 calls to CS for them to figure it out. I'm just taking a shot in the dark here to help you, but log in and see if you see something like that listed under your add-ons. If that doesn't work call tech support or the porting dept. Porting direct number - 877 345 7906