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Old 11-03-2008, 12:59 AM
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[Sprint] If you are having internet problems

I picked up a Touch pro in exchange from the Diamond. I left the store and my internet didn't work. But sometimes it takes an hour to update your profile or something. My internet still didn't work. I called Sprint, went though tech support and chose the option for Mobile broadband. I figured those guys would be smarter. Talk to a agent who was very knowlegble. He knew what the problem was right away. It has to do with the internet profile chosen in the rom itself. He had me go through some carrier menu's and changed the profile to be 1, instead of 0. Phone rebooted and internet works perfectly.

Just an fyi incase you check here before you call sprint.
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Old 11-03-2008, 01:20 AM
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Re: [Sprint] If you are having internet problems

I had the exact same problem. I actually called Sprint first and after an hour and half of being on hold while the tech support guy tried to figure it out my battery the phone I was died so I got d/c. Well, I dug around on here and on google, got my MSL using a registry hack, went into the programming, changed the thing from a 0 to 1 and now it works like a charm
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Old 11-03-2008, 01:20 AM
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Re: [Sprint] If you are having internet problems

you should have searched here also. same thing with the diamond. Internet not working? Possible Fixes!!
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Old 11-03-2008, 01:39 AM
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Re: [Sprint] If you are having internet problems

i had the same issue, i updated my PRL from the settings menu and the internet started working
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Old 11-04-2008, 12:30 PM
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Re: [Sprint] If you are having internet problems

Hey Exstatica, my name is BJ DeHut and I am a representative for Sprint. Saw this very helpful post and just wanted to thank you! Hopefully people who have the same issue will see this. I hope you are loving your new Touch Pro!
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Old 11-04-2008, 12:38 PM
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Re: [Sprint] If you are having internet problems

made a thread on this yesterday, had the same issues. the link above fixed my issue. i was happy lol
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