HTC Response to Verizon tp 2 upgrade

ghamden · #1 (**permalink**) 10-07-2009, 03:54 PM

New Response From [ Cheryl (North America Support (Tech)) ]
Hello Gary,

Thank you for inquiring about Windows Mobile 6.5 update.

I understand wanting to keep the device up-to-date. Regretfully, HTC does not currently have a software update for your device. The carriers request all software updates for the devices that they offer from HTC. Once the carrier contacts HTC about updating the software or changes to the devices, HTC’s Research & Development Team work with same department from the carrier to create the software. When and update is created it is tested by the carrier and then HTC host the software on our web site for download by customers free of charge or on http://www.pcdphones.com/uts_downloads.aspx. The updates are individually adaptered for each device and carrier.

You can also visit www.htcwiki.com for self-help and to participate in a survey.

Thank you,

Kay
HTC Technical Support

apparently the press releases say tp2 would be upgraded may have been just aneffort to move inventory

As i stated in another post Vzw Teir2 tech says no date for upgrade now HTC seemsto verify this so hopefully one of our more ingenious coder will be able to resolve this issue

But we have to admit these TP2's are great devices

Mutiny32 · #2 (**permalink**) 10-07-2009, 04:01 PM

Is everyone at HTC's email support named Kay? I emailed them about how to register my S/N on their e-club and it was Kay who responded.

ghamden · #3 (**permalink**) 10-07-2009, 04:04 PM

if you look at the top it says cheryl

SecretAgentMan · #4 (**permalink**) 10-08-2009, 10:36 AM

Quote:

Originally Posted by ghamden

if you look at the top it says cheryl

Great! Not only do they not know when the upgrade is available, they don't even seem to know their name!!!!!

rolandroland · #5 (**permalink**) 10-08-2009, 12:08 PM

That's called a canned response. It won't be updated until AFTER they release the update. They never tell you "its about to come out" as that will only cause you to call and email them more often as they'll never provide a specific date until it is imminent.

I would expect when they hit stores on the 20th they very well may have 6.5 and then the update will be available for download, but maybe that is wishful thinking...

vzwdts · #6 (**permalink**) 10-08-2009, 12:12 PM

Contacting HTC support is about as effective as pissing in the wind. We all know 6.5 is coming for the Touch Pro2, just sit tight if you want the official release. Aside from that, the Dev team is working hard on the HardSPL unlocker and we'll have custom ROMs before too long.

**jmorton10** · #7 (**permalink**) 10-08-2009, 12:14 PM

Quote:

Originally Posted by rolandroland

then the update will be available for download, but maybe that is wishful thinking...

yea think that is definitely wishful thinking.

If the DL is available before Christmas I would be very pleasantly surprised......

~John

janko10 · #8 (**permalink**) 10-08-2009, 12:29 PM

I really don't understand why so many people are hard for the official release.

Once the hardspl is out, it's game on and that will surely come before an official carrier release.

**jmorton10** · #9 (**permalink**) 10-08-2009, 12:43 PM

Quote:

Originally Posted by janko10

Once the hardspl is out, it's game on and that will surely come before an official carrier release.

I agree, once we get hardspl who cares about official ROM's.

~John

dezoris · #10 (**permalink**) 10-08-2009, 12:52 PM

Given how good the stock roms are for the CDMA phones and what 6.5 offers I don't see the excitement for an official release.

If you had a look at the ROM on the HD2 (Leo) that's what I want and only the hardspl will get me that I'd be more looking forward to that if anything.