Cannot Connect via #777

harer4911 · #1 (**permalink**) 10-24-2008, 11:56 PM

My Verizon 6800 has stopped connecting to the data network via #777. Under settings, connections...the phone will not retain my username 10phonenumber@vzw3g.com and password vzw. Under Comm Mgr I cannot get to the bottom left icon which I assume is data settings. Cust Service wants me to hard reset. I would prefer not to have to reinstall everything. Any suggestions to avoid a hard reset would be much appreciated. I am running the new VZ rom with 6.1 and rev a. I have installed the Valhalla .cab. Everything has worked fine for weeks. Tonight I was playing with gps settings for TomTom but everything has been returned to what it was prior to tonights problem. I hope this is enough info for some suggestions.
Thanks,
Roger

PdaOd · #2 (**permalink**) 10-25-2008, 04:34 PM

Get a backup program and then hard reset. If it doesn't fix it you can always restore. Backup programs are also great if you have to exchange your phone. I keep the backup files on the memory card. I've had to exchange my mogul a few times and when I've gotten the new one I have it back to how I had the old one in minutes. I also backup before adding or upgrading a program. Backup programs are well worth the investment. I use Sprite but many others use SPB.

harer4911 · #3 (**permalink**) 10-25-2008, 10:42 PM

thanks for the suggestion. I have Sprite but had a problem with my backup. Hardreset and reinstalled everything. Up and running. This time I make sure my back up is ok.

Roger