Sprint is switching my mogul for diamond

[Brett8187]

So i sent a polite yet to the point e-mail about my problems with the mogul and got this for a response. Im good at writing e-mails
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MY E-MAIL
Original Question: aSDF
Question: Hello, I have been a loyal customer with sprint now for 8+
years and currently have 4 phones with sprint including my business
account and my 3 family phones.

I purchased the Sprint Mogul in the early part of 2008 and since day 1
have had troubles with the phone. I am currently on my 3rd mogul and
about to have to go to my 4th mogul due to a mechanical failure on the
usb connector of the phone. The past issues have included a major
software crash which caused me to lose all of my contacts and data, my
phone just not wanting to turn on at all no matter what, and a line that
was permanent in my pictures.

This phones performance and reliability is unacceptable in my opinion
and I am currently seeking an different phone from sprint. I have
noticed that recently the diamond was released and in the next month the
touch pro will be released which i assume will be the replacement for
my phone. What will I have to do and who will I have to get in contact
with in order for my mogul (which i pay full insurance on) to get
replaced with 1 of the 2 new phones from sprint?

I have stayed with sprint for many years due to the fact that their
hardware and customer support were superior to the c


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THEIR RESPONSE
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Dear Brett Lombardo,

Thank you for contacting Sprint eCare. I apologize for the troubles you
have faced due to the handset.

I have discussed your case with my supervisor at length and we have come
to conclusion to ship you a new phone free of charge.

For your convenience, I have placed an order for a new HTC TOUCH Diamond
(PPC6950) and for a return kit as well.

You will receive the new phone and the return kit in 3 to 5 days time.
Once you receive the new phone and the kit, please return the defective
phone to us so that your account is not charged with the cost of the
phone.

Please let us know if you have any other query. We are just an email
away.

Thank you for emailing Sprint. Have a wonderful day !

Sofia S,
Sprint Customer Service.

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Quick question for you ppcgeeks, does the diamond have built in gps like the mogul so i can just add garmin?

Have a good day
Brett

[oniisan608]

Dag, yo. I'm crazy jealous. Have you got insurance on your phone, or are you just THAT convincing? =]

[Brett8187]

I have insurence. There was more to my message but i guess it got cut off. Pretty happy with sprint right now. Im gonna change my plan to an unlimited one due to their cooperation throughout the year

[MrObvious]

Wow nice. I want one lol.