Unable to connect thru ActiveSync

eckodarkstar · #1 (**permalink**) 09-26-2008, 04:16 AM

Whats going on everybody... I just got my Diamond today so I connected it to my PC to sync my contacts but ActiveSync doesn't recognize it. I am able to connect as mass storage device but not thru Activesync... I tried a hard reset but to no avail. Any suggestions?
EDIT: Figured out the problem... Mods feel free to erase this. Thanks

holydhaliwal · #2 (**permalink**) 09-27-2008, 06:35 PM

How did you fix this? i am having the same problem on my xp machine (works fine on vista)

**O'Neil Mitchell** · #3 (**permalink**) 09-27-2008, 08:11 PM

Did you guys try restarting your computer

Also go to START-SETTINGS-CONNECTIONS-USB to PC, make sure ActiveSync is checked as well as As About Connection Type

holydhaliwal · #4 (**permalink**) 09-28-2008, 09:11 AM

Yeah i tried restarting the pc, as well as the phone, also yes the usb connection on the phone is checked

**O'Neil Mitchell** · #5 (**permalink**) 09-28-2008, 10:48 AM

Quote:

Originally Posted by holydhaliwal

Yeah i tried restarting the pc, as well as the phone, also yes the usb connection on the phone is checked

I had this issue once,
Uninstall Active Sync, then reinstall it and try again

Did you do this
START-SETTINGS-CONNECTIONS-USB to PC, make sure ActiveSync is checked as well as As About Connection Type

If your just trying to unlock your phone, there are other ways. let me know if what happens

marcus_cruz · #6 (**permalink**) 09-28-2008, 08:00 PM

This should work..
SInce activesync comes configured for Advanced network functionality, you need to disable this.
Go into Settings/Connections/USB To PC.
Uncheck Advanced network functionality.
Plug in your Phone to your PC and then activesync should start up if it's installed.
Also for the connect as disk drive or connect as device.
Check the option to Ask you eveytime it connects. Sometimes you may want to jsut connect as a drive and sometimes not.
Do the network check thing and you should be good.

Vertigo · #7 (**permalink**) 09-28-2008, 08:06 PM

also firewalls sometimes block your connection pc-phone

sza3434 · #8 (**permalink**) 09-28-2008, 08:20 PM

Most of the time when this happens (and what works for me) is to delete the mobile device from active sync then reestablish the connection.

Remove your phone from USB.
Pull up Active Sync
Go to File>>Delete Mobile Device
DO NOT DELETE YOUR MOBILE DEVICE FOLDER OR ALL YOUR INFO WILL BE LOST
Just delete the connection SAY NO TO DELETING YOUR FOLDER.
Reconnect USB to Phone
Reenter settings and you should sync