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Old 09-02-2010, 02:49 PM
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got sprint but they cant transfer my number from alltel

Well after talking with a sales person at a sprint store a month ago, then talking with sprint on the phone two weeks ago, and with them when I ordered the phone they assured me I can transfer my number to sprint from alltel but when I activated my epic they can't transfer the number because they say the networks full

My alltel number is 785 259 xxxx

What should I do? If I knew this I would have not got sprint but now I have the epic I can't go back

Thanks
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Old 09-02-2010, 03:46 PM
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Re: got sprint but they cant transfer my number from alltel

I would try again, send ecare an email and try to get you issue escalated to a supervisor on the phone as well..

-CC
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Old 09-02-2010, 06:45 PM
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Re: got sprint but they cant transfer my number from alltel

Tried again, can't do it but got a better answer, they say its beause of a routing issue or because of a agreement between verizion and sprint

I did a little more looking and you can file a complaint with the fcc so I'm gonna call them again soon and demand the port or I'm fileing a complaint
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Old 09-02-2010, 08:13 PM
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Re: got sprint but they cant transfer my number from alltel

Call this number 1-877-688-1969 Sprint Port Department.

Simply tell them you need to Port your Number from your other carrier to your new Sprint Line. Give no more details. Let me know how it goes!
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Old 09-02-2010, 08:40 PM
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Re: got sprint but they cant transfer my number from alltel

i have talked to the port dept(but never dialed the number, allways transfers) 3 times, the last time it was their supervisor i and they said i couldnt go any higher, the supervisor said it was because i am out of their geographic location, this surprises me because when i was in st louis galleria i asked the sprint store there if i could transfer my number even though i am in the middle of kansas and she said yes

when i bought the phone(over the phone) when they were going over the deatails(which they recorded) i made sure they can transfer my number which they said yes of course

i am now sending a email to sprint, if its a dead end as well which i bet money it will be what should i do?

also i hate verizon as they screwed me around with my touch pro as the phone never worked was allways broken out of the box and the 6 replacement phones didnt do anything either

a. keep the epic, get a number close as i can to me
b. keep the epic, file a fcc complaint over the issue. http://www.fcc.gov/cgb/consumerfacts/numbport.html
c. send it back, demand all money back, every penny, file complaint, use verizon phone till janurary till contract runs out
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