Does the WEL program still exist? Im on TP2 #6 with no options but more refurbs.

[albertlarios]

So im stuck between a rock and a hard place. (Sprint has a nack for that)

So refurb # 7 is in the mail and no end in sight. NIB TP2 will not be offered because "we dont do that".

I was forced to go through the "Multiple Exchanges Department" this last time and they told me to go into the store to confirm that their was no water or physical damage in order to continue with the exchange process.

After doing this I called back and of course no one knew what this department was or even that their ever existed a WEL Program.

After 9 transfers 2 hang ups (them not me) and a total of four calls later i finally convinced someone to look up the notes the lady from the Multiple Exchanges Department left on my account in order to identify what department she was in.... just so they could transfer me again.

Once i was speaking with someone who confirmed that I was finally connected to the multiple exchanges department. He continued with the directions the first lady i spoke to left. (By the way she did confirm with me that i would be able to choose a different model phone)

This douche proceeds to inform me that their will be a $35 dollar replacement fee because ive had so many replacements in the last 6 months. I said "BS!! I have TEP!" he fed me a few more lies and i then agreed to the charge. I NEED A WORKING PHONE. I WAS WILLING TO PAY FOR IT.... rock and a hard place and all. Well He then starts the process and finally says "oh looks like their wont be a $35 dollar fee"...ok saves me time and trouble later that i was going take in order to recover that fee from them. Cool even better. NOT I said so what devices do i have to pick from..... he says huh? Your phone can only be replaced by the same make and model. ARRGGGGGHHH!

I FEEL LIKE CHARLIE BROWN WHEN LUCY MOVES THE FOOTBALL!

He then states that they have never replaced any phones with other models, and that another (defective) TP2 was my only option.

He never budged and i was forced to continue with another tp2 replacement.

So only questions remain:

1: Am I crazy?

2: Does the WEL Program still exist.

3: Or is SPRINT still up to their old tricks > (When in doubt LIE LIE LIE!)