[Sunsparc]

Customer Care will drum up the program, but actual stores hate it, since it jacks up our exchange rate. Care is essentially screwing us.

That being said, you're probably flagged for multiple exchanges by now. Sometimes (and that's a rare sometimes), a comparable phone will be offered by the system of your particular device is backordered or out of stock completely. Some phones will never, ever give the option for a comparable or NIB device.