i need help with my phone

[donn94]

OK im a noob when it come to phone. So if someone can point me in the right direction i would really appreciate. i done read somethings on flashing and upgrade. How do i flash so i can upgrade? Also, i try to put that kitchen file on my phone it wasnt a cab file so it didnt work. An it came as a zip file. i got one of those on my phone. Im lost plzs help thanks