My Mogul keeps calling people!!
 

Hello Everyone,

Currently, i'm on DCD 3.0 (CE OS 5.2.19199 (Build 19199.1.0.0 dcd)), but I've had this problem with every rom i've tried (2.16, 3.16, 3.35 stock, dcd 3.0).

This is driving me INSANE. I've had a T-Mobile Wing and a T-Mobile MDA for over two years now, and I've never had this problem. My Mogul 'wakes up' whenever it feels like it.. I press the power button, screen goes off, none of the keys work - just as it should be.. then 2 minutes, 10 minutes, 30 minutes later, it just wakes up. No incoming call.. No incoming text.. Nothing - it just wakes up because it can... Then, inevitabely, I lean against something or bend the wrong way.. Press green button twice... and the last person I talked to gets to hear everything I'm doing for as long as they care to listen.

I know I could 'lock' the phone - but to put it simply, I Don't want to! I like being able to quickly access what I need.. Respond to a text message, etc without having to go through the unlock sequence..

When I turn the phone 'off', I expect the $500 phone to stay OFF.

Is there ANY Way to fix this? I'm seriously thinking about taking this back and sticking with T-Mobile. I love the mogul for it's EVDO speed and it's GPS, but my privacy (Not letting the last person I called hear everything I'm doing) is WAY more important to me than GPS and EVDO.

Any help GREATLY appreciated.

ben

Re: My Mogul keeps calling people!!
 

The only way I got around this was installing Slide2Unlock2 to make sure that when I bumped the phone it wouldn't hit buttons and call people. When you get a text it will still pop up and let you respond, still answer incoming calls, etc., but won't ever accidentally activate anything.

I consider this a workaround, not a fix, but it is what I have had to do.

Re: My Mogul keeps calling people!!
 

i havent experienced a "random" wake-up unless i caused it. I also use S2U2 (mostly for eye candy) but it does provide a nice alternative to going through the unlocking process that the phone comes standard with. Take it to a Service Center or have it swapped, it might just be a bad phone.

Re: My Mogul keeps calling people!!
 

As long as you have external buttons and/or an external touch screen, you're going to have this problem wthout a locking app. It's just the way it is.

Re: My Mogul keeps calling people!!
 

Thanks everyone for the useful replies..

As to the idea that with external buttons or touchscreens one will always have this problem.. forgive me.. but, rubbish.

I've had the MDA and the Wing for over two years, and not ONCE has this ever happend. If I push the power button on the Wing or MDA, The phone is OFF and ALL BUTTONS (Other than the power button) including the touch screen are NON FUNCTIONAL. I can tap them, press them, rub them, whatever and they don't do ANYTHING.

The mogul works the same way, in theory. Once I tap the power button, the Phone buttons and the touch screen are NON FUNCTIONAL. They don't do ANYTHING.. It works perfectly, until it doesn't. The phone randomly decides that it's bored, so it wakes up out of it's sleep and makes those buttons active again..

Now, it's NOT me accidently pushing the power button and re-activating the phone.. I've tested that theory.. I turned off (put to sleep) the phone with the power button and then set it on my desk with nothing else touching it.. About 10 minutes went by.. and then.. blink.. backlight popped on and phone was ready to respond to button presses... No incoming call.. No incoming text... It just woke up...because...

I'm going to try S2U2, but honestly, if that is the best 'solution'.. I'll probably stick with my T-Mo Wing and understand why Sprint is loosing customer base faster than they can process cancellations... Such a shame. The network is awesome (at least in my area).. EVDO is SWEET. GPS Is GREAT... The mogul is,,umm.. well, yeah...

Thanks again to everyone,
Ben

Re: My Mogul keeps calling people!!
 

Yes, because Sprint designed the Mogul.

There's a reason why Palm put an automatic keyguard that requires user interaction to unlock it, as a default setting on their phones. Because buttons get pressed and things happen. It's no different for the Mogul. I understand that somehow you magically never had this issue with other devices, and your Mogul is waking up on it's own (which I've never heard of or experienced, and I've had the mogul since release.), but blaming Sprint is retarded.

Not to mention the entire "loosing" customers faster than they can process is a bit misleading. The Sprint side of the business actually gained subscribers, it's the Nextel side that is incurring the huge losses.

Not that I completely understand what that has to do with HTC and the way they designed the Mogul, but ok.

Re: My Mogul keeps calling people!!
 

The stock "lock" application requires pressing the screen in two places to unlock the phone and pressing it in one place to lock it. If EVDO rev A, GPS, and an "awesome" network in your area is not worth a few screen presses to you, then yes, you probably need to stay with your T-Mobile device.

By the way, Sprint did not design the basic operations of the PPC-6800, HTC did. So you will have to be like everybody else and find a different reason to hate Sprint.

Re: My Mogul keeps calling people!!
 

My phone synchronizes with our corporate exchange servers and they enforce a security policy which locks the phone after 30 minutes of non use. I have experienced my Mogul waking up for no reason at all too but since my phone is typically locked I don't accidentally make phone calls. But I would also like to know what causes it to wake up when there are no alerts, notifications or anything that is taking place. It is purely random.

Re: My Mogul keeps calling people!!
 

I don't know if your corporate exchange server and its security policy has the same settings that our Intellisync synchronizaton software with our corporate email system has, but we have a setting for: "Initiate even if device is powered off." Before we disable this setting in the security policy, we had the same problem with the phones turning on for what appears as no reason.

Mark

Re: My Mogul keeps calling people!!
 

mine wakes up at the exact same 2 spots around my place. For about 1/4 miles in both places all I have is 1X, and when it switches back to EVDO it turns on the phone. dont understand why, but maybe it has something to do with that.

I've never dialed anything, but then again maybe its because I dont use the stock case.

This may be the first time I keep a phone for more than a year.

Re: My Mogul keeps calling people!!
 

I think it's DCD's rom or the new update. I'm experiencing the same problems and I did not have them before the Official ROM but ever since then I'm always calling people and what not.

Re: My Mogul keeps calling people!!
 

OK so I may be able to shed some light on this as I had to support windows mobile since the 6601....

if you have an app running that uses a data connection (IM, pop3/imap email,weather app) and you are suspended (ie:power button pressed to turn off) and you loose that connection.... some apps will imediatly try to restore that connection when it can. if this happens the ppc will "wake up" long enought to connect to the data network. this is fine id you have your phone on the table but sucks if it is in your pocket.

Another way is if you use ActiveSync to an Exchange server. same as above except you can also have it wake up when something changes in your mailbox (you read a message/add a contact). Exchange sends a "wake up and sync" message to the phone and it complies.

without a physical lock switch like on Treo WM device I am not sure how to avoid this issue.

Now, if someone could figure out how to re-assign the WiFi switch to be a device lock that would kick buttocks!

Re: My Mogul keeps calling people!!
 

My Mogul does it all the time. I have a 102 min call from it actually! how it ended up being a 102 min and why is a long but simple story. But seriously, I just thought it was a roaming thing or a data thing. Annoying yes. But literally with nothing touching it or even changing area it does it. I get annoyed picking it up thinking it's a text or incoming call and it's nothing.

Re: My Mogul keeps calling people!!
 

I have had this problem ever since I first got my Mogul. It even did it with the stock ROM before I setup any outlook exchange stuff. I just assumed that it was a problem all moguls had and one day one of these customs ROM's would fix it but no luck yet.

FYI.. If your phone ever has stuff displayed on it when you pull it out of your pocket then it woke up while it was in your pocket and you may have never known.
I hope this issue is eventually fixed as well because I can't stand to use S2U2 or any of the locking features and will just deal with closing the random things I "pocket dial" and open accidentally in my pocket until then.

Re: My Mogul keeps calling people!!
 

by any chance did anyone check to see if the button lock is on? it prevents the phone from turning on by touchng the screen or another button but the power/standby button...
Start...Settings...System...Key Lock...make sure "lock all buttons except power button" is ticked? id start there...as in dcd's rom its not set by default

Re: My Mogul keeps calling people!!
 

As much as I hate to say it, I'm glad to at least see I'm not alone. There are some awfully smart people here when it comes to WM, and being that it's not just me, i'm confident that it will eventually be resolved.

I just find it so absolutely annoying that a $500 device would be unwilling / incapable of performing a function like 'go to sleep'. I just want to scream at it sometimes... "I said go to sleep!, NOT go to sleep for a little while!"

Ben

Re: My Mogul keeps calling people!!
 

I just checked the keylock setting, and you are correct, mine was not set to "lock all buttons"..

I made the change, and the phone is now sitting on the desk in front of me... I'll report back in a while with weather it spontaneously wakes up or not..

Truthfully, I won't know for sure though until I get home this evening. The phone does it 10 times more often when i'm at home (different coverage??) than it does when i'm in my office... I just noticed that yesterday.

Ben

Re: My Mogul keeps calling people!!
 

if the phone is in standby its in standby coverage will not interupt it...if it does then its a problem with the phone i go in and out of known roaming areas all the time with my phone on standby and it doesnt wake up

Re: My Mogul keeps calling people!!
 

lock all buttons except power button should be checked...

Re: My Mogul keeps calling people!!
 

Mine's been set to 'lock all buttons except for power' and it still starts dialing like crazy periodically. I think I agree with the data connection hypothesis above. the question is how to fix it...

PS I'm running stock 3.35

Re: My Mogul keeps calling people!!
 

S2U2 is off the chain, i dont understand why some people say THERE NEVER gonna put it because they'd rather have their quick access, but maybe they dont realize that sliding ur finger from left to right doesn't take all that long...

Re: My Mogul keeps calling people!!
 

I too am beginning to agree about the data connection. it seems that if for any reason the data connection is lost, my phone wakes up. But then, sometimes it doesn't - it just doesn't reconnect until I wake it. Strange..

In any case, this is certianlly not something that can't be overcome in Windows Mobile. My Wing and MDA both ran WM5/6, and they could drop and reconnect the data connection without waking up - no problem at all..

As for why I don't want to install S2U2, here are my reasons:
1) The Mogul is already short on RAM. I ran S2U2 for only a few hours, and noticed that my average free ram dropped by about 2MB. When you only have in the range of 20 available, 2 is a significant amount.
2) My Mogul seemed less 'zippy' with S2U2 installed.. Ram may have played a part or perhapps it uses a few MIPS in the background
3) After installing S2U2, in only those few hours, I had one occasion where the phone wouldn't wake up - at all.. power button, nothing.. Couldn't even power it off by holding the power button.. ended up soft resetting.
4) Why should I have to? If I tell the phone to go to sleep, I'm not just joking with it. Go to sleep. Stay that way until I tell you otherwise, you get a phone call, or you get a text message.

Maybe these are foolish reasons to some, but to me, they're not.

Thanks to all for the suggestions and reports - hopefully a solution (a real solution) will be found!

Ben

Re: My Mogul keeps calling people!!
 

Yeah, I had installed S2U2 on my old Apache 6700 simply for the "waking up issue"... To me, there might be other uses for S2U2 but that's really the only reason I installed it. But I kept thinking to myself "there has GOT to be a better solution to this..." When I migrated to the 6800 I've resisted installing S2U2 because of the limited RAM but... I've already made a few random calls while carrying it my holster.... sigh

Re: My Mogul keeps calling people!!
 

i know terrible i keep calling my gf, i dont want her to hear my doing anything in proper if i ever chose too. I guess its back to S2U2 for me

Re: My Mogul keeps calling people!!
 

Mine doesn't pocket call all that much so not need to use S2U2. The primary issue, Like Ben says, is the thing wakes up all the time. If you ever just sit the thing down and watch it one day it will do is many time. Each time it will then stay on for a predetermined amount of time. If it is in your pocket and you pock constantly activates the touch screen it will restart the time before is automatically goes back to sleep. When I had S2U2 installed it still woke up from time to time. Even though it was locked, for me it is mainly about the battery drain. Who knows how much longer my battery would last if when I turned it off it stayed off (maybe 25% longer? who knows)

Re: My Mogul keeps calling people!!
 

I have the same problem as OP, and I am also running dcd 3.0.1.

My problem isn't that the keys don't lock, since I manually lock the keys using Device Lock on the Today screen every time I turn the phone off. Instead, it turns itself on after two minutes or so, without any user interaction, even while it's sitting flat on the table.

My Mogul doesn't call people on random, at least not while it's on device lock. S2U2 works too, but not very well since New Text Message notifications appear above it, rendering the keylock practically useless since it will dial the number if the green phone button is pressed.

Re: My Mogul keeps calling people!!
 

I have the same problem as OP, and I am also running dcd 3.0.1.

My problem isn't that the keys don't lock, since I manually lock the keys using Device Lock on the Today screen every time I turn the phone off. Instead, it turns itself on after two minutes or so, without any user interaction, even while it's sitting flat on the table.

My Mogul doesn't call people on random, at least not while it's on device lock. S2U2 works too, but not very well since New Text Message notifications appear above it, rendering the keylock practically useless since it will dial the number if the green phone button is pressed.

Re: My Mogul keeps calling people!!
 

Does anyone know of a locking app that ONLY locks the device when said device wakes itself up on its own (i.e. a notification, connection switch, crappily-written app, or whatever), but DOESN'T lock when the user wakes the device with the power button?

I completely agree with what has been said about S2U2 being a workaround, and not a solution. In my 3 months of owning this phone, I've never once pressed the power button by accident. So I'd hate to constantly be reminded of both windows mobiles' (the wake on notifications) and our phone's (connection switching) shortcomings each time I pick the thing up to use it, by having to slide to unlock or go through any sort of unlock procedure in addition to hitting the power button.

Also, for what it's worth. I consider AEB Plus to be a mission critical app for me, and S2U2 explicitly lists it as incompatible. So really, for me, S2U2 isn't even a viable workaround.

Re: My Mogul keeps calling people!!
 

I have this problem too - exactly as you describe.
It's REALLY annoying!

My understanding of it is that when the radio gets some sort of update, like an incoming data packet or a switch to 1x data from EVDO, it sends an interrupt to the main chip to let it know what happened. However, some idiot engineer didn't bother to process these properly to keep the phone off when it happens, so the damn thing turns on randomly. Sprint needs to get their crap together and fix the radio stack, so this doesn't happen all the time.

I've considered writing a program that will immediately turn the phone back off if the user didn't explicitly push the power button, but I'm not sure if this is possible.

Re: My Mogul keeps calling people!!
 

My Mogul seems to come out of standby mode every time the battery drops a percent. I never could figure out why I would take my phone out of my holster and it would be on. Then leaving it on a desk for a while I noticed it would come out of standby every time the battery dropped 10%. Not really a solution, but that might help you figure out why your phone is doing that... However, slide to unlock (S2U2) is pretty sexy looking and would definitely solve your problem.

Re: My Mogul keeps calling people!!
 

The Touch has the same problem. At home, where the coverge is not good, and the phone switches between EVDO and 1xRTT. When it does, my screen randomly turns on. It burns the battery quickly.

Re: My Mogul keeps calling people!!
 

I believe the issue ya'll are having is due to the automatic time sync and/or activsync. fix is here.

http://forum.ppcgeeks.com/showpost.p...7&postcount=17

Re: My Mogul keeps calling people!!
 

This is one of many reasons I have a Seidio holster. Used to happen to me with the stock holster when I'd accidentally lean against it. Never happens with the hard-shelled Seidio one. This is a standard problem with Windows Mobile, though. Still confused why you never had this problem on the other phones.

On my wife's Mogul I gave her S2U2 to avoid this.

Re: My Mogul keeps calling people!!
 

My phone will wake up and call when it is in the case and in my pocket. I tried locking it which was annoying but worked. The problem was that when someone would call, the phone would answer while in my pocket. I also tried shutting the phone off , but apparently the power button gets hit and the phone turns on and calls away. I used to call voice mail to make sure that it doesn't call anyone. The free leather case wasn't tested and I rate it a 1 of 10 for being stupid.

Then along came the savior named Slide2unlock2 with dpad sliding disabled and slide to answer enabled.

Re: My Mogul keeps calling people!!
 

well you hit it here, if there is a loss of signal strength ( even a slight one ) the phone wakes up. so if a tower near your home, or where ever your at gets over run with traffic or has a fluctuation in signal strength the phone will wake itself up. i know it sucks but that is the nature of the beast. it never happens to me at home, but it happens at least 5-6 times a day at work! best answer " BEFORE YOU PUT IT IN YOUR POCKET, LOCK IT! "

Re: My Mogul keeps calling people!!
 

"Originally Posted by Primenall
Well if you want to keep your timesynced, you can get rid of the Reg Key that keeps starting Activesync on a timesync.

1. Download and install MemMaid
2. Go to "notifications" tab
3. Look in the lower section and there are 3 "repllog" files (activesync)
4. One of them will say "AppRunAfterTimeChange" when highlighted
5. Delete that one (the option at the lower right side will restore it anytime you want)

DONE, Activesync won't autostart with network sync and your network sync is still active.[QUOTE=shaggylive;309661]I believe the issue ya'll are having is due to the automatic time sync and/or activsync. fix is here."


well thats the long way around but it works, I just go to settings\phone\services\ highlight time synchronation, press get settings, uncheck Time synchronation with mobile network automatically, press update now and do a "soft reset" done and done. this is also a battery saver as your device will not keep trying to sync up with the network every time you blink wrong.

Re: My Mogul keeps calling people!!
 

hey, i also have had the mogul for quite a while already! I really have never had the problem with my phone waking up! now i love sprint because it has way better signal and better voice quality than tmobile does and i can tell you that because i used to work for tmobile and trust me the wing is no close to the mogul with it's slowness! now i know for a fact that the mogul wakes up a lot if and only if you have the wifi on -- this happens because since it's looking for a wifi connection on at all times -- you can turn this feature off if you would like -- this will also save you battery life

Re: My Mogul keeps calling people!!
 

hey, i also have had the mogul for quite a while already! I really have never had the problem with my phone waking up! now i love sprint because it has way better signal and better voice quality than tmobile does and i can tell you that because i used to work for tmobile and trust me the wing is no close to the mogul with it's slowness! now i know for a fact that the mogul wakes up a lot if and only if you have the wifi on -- this happens because since it's looking for a wifi connection on at all times -- you can turn this feature off if you would like -- this will also save you battery life --

Re: My Mogul keeps calling people!!
 

hey, i also have had the mogul for quite a while already! I really have never had the problem with my phone waking up! now i love sprint because it has way better signal and better voice quality than tmobile does and i can tell you that because i used to work for tmobile and trust me the wing is no close to the mogul with it's slowness! now i know for a fact that the mogul wakes up a lot if and only if you have the wifi on -- this happens because since it's looking for a wifi connection on at all times -- you can turn this feature off if you would like -- this will also save you battery life

Re: My Mogul keeps calling people!!
 

I have this exact problem. I really question those who claim that it's "never" happened. I believe this HAS TO be a design/programming flaw that affects all Moguls and other WM devices. For those who say this has never happened, maybe the fact is you just haven't noticed it happening, in which case it wouldn't be a problem at all.

For those of us who notice it, the word annoying just doesn't do justice. Unbelievable that this phone won't just stay sleeping.