screen feels loose

[Pacman.]

so i sent a message to sprint and this was their reply


Thank you for contacting Sprint. We apologize for the inconvenience with
the handset.

Sprint offers one year Manufacturer Warranty against any manufacturing
defect through which faulty phones can be replaced with the same model.

Your current Samsung Epic was activated on October 12, 2010 & is still
under one-year manufacturer’s warranty. An onsite technician needs to
check your phone and determine if this particular defect is covered
under manufacturer’s warranty.

Once the defect is determined and if it comes under warranty, you can
replace your faulty phone with the same model.

To ensure that, you can visit a nearby Sprint Service and Repair center.
Please click on the hyperlink below to find the nearest location:

Sprint Store Locator

By clicking on this link, you will find a button to “Make an
Appointment”. Please ensure a prior appointment for immediate assistance
at the Sprint store.

Alternatively, the $7.00 total equipment protection plan is active on
the account; you can get the phone replacement claim by contacting
'Asurion'. To contact Asurion, please call them at: 1-800-584-3666.

The Working Hours of Asurion is:-

Monday - Friday: 7:00 AM - 11:00 PM

Saturday - Sunday: 8:00 AM - 9:00 PM

You can also contact them online by following the below mentioned link:-


Welcome Sprint Customers .

There is up to $100.00 charge for getting refurbished phone through
Asurion. Considering the inconvenience, I will apply the credit for the
handset replacement charge. Please reply to this email once the charges
billed on the account and we will apply the necessary credit on the
account. For your convenience, I have documented the same on your
account notes as well.

Thank you again for emailing us. Please reply to this email or visit
sprint.com if we can be of assistance.

Sincerely,
Ron G.
Sprint

so if i just put in a claim do they charge it to my sprint bill or how does that work for Asurion

[austin420]

but the question is, why would you even let them talk you in to an insurance claim through assurion, when they will repair or replace it in store for free?
and yes, for most people they will let you charge assurions deductible to your bill.

[Pacman.]

because i tried going into the store to get it repaired, im just not someone who can make a fuss or get angry in a store this was just as easy, i filed it and they said they would pay for it so its free to me.

[austin420]

sorry. didnt see that at the end...

[revaaron]

PACMAN, you f'd up.... there is something with the phone and the manufactures warranty being removed once you get a refurbished phone from the insurance. You basically swapped a new phone for a used one with out a warranty.

[austin420]

its warrented. just only through assurion from now on.

[Johnny.Bravo]

I took mine in to Sprint for a manufacturer's warranty issue and they ordered me a new phone. I had to pay the $35.00, but the lady at the store made a point to order a new phone and made sure I didn't get a refurb. I was also told that if I put insurance on the new phone that if I ever have to replace it again for a similar manufacturer defect that they would not charge me the $35.00. The only time you should EVER use Asurion to get a new phone is if you lose it, it gets stolen, or it suffers water damage. Anything else will be covered by Sprint's repair / replace service and if you have insurance they waive the $35.00. You just have to make sure that they order a NEW phone not a refurb. Oh, one other benny I got from all this was that they took my old phone and gave me a new one in the box. They even let me keep my battery from my old phone. So now I have an extra charger, USB cable, battery and headphones. That alone was worth the $35.00, and I added insurance to this one so if I ever have to replace this one it will be free.

[revaaron]

Originally Posted by johnny.bravo

i took mine in to sprint for a manufacturer's warranty issue and they ordered me a new phone. I had to pay the $35.00, but the lady at the store made a point to order a new phone and made sure i didn't get a refurb. I was also told that if i put insurance on the new phone that if i ever have to replace it again for a similar manufacturer defect that they would not charge me the $35.00. The only time you should ever use asurion to get a new phone is if you lose it, it gets stolen, or it suffers water damage. Anything else will be covered by sprint's repair / replace service and if you have insurance they waive the $35.00. You just have to make sure that they order a new phone not a refurb. Oh, one other benny i got from all this was that they took my old phone and gave me a new one in the box. They even let me keep my battery from my old phone. So now i have an extra charger, usb cable, battery and headphones. That alone was worth the $35.00, and i added insurance to this one so if i ever have to replace this one it will be free.

qft...

[revaaron]

ok, the store demo was loose too.
they said sorry, you are SOL. that is the way it's suppose to be.