VZW Response to FTC Complaint

[dfettero]

G.P.
Verizon
Executive Relations Coordinator
NE Area
7600 Montpelier Road
Laurel, MD 20723
240-xxx-xxxx

June 17, 2009
Attention: Jeffrey Tignor
Federal Communications Commission
Consumer Inquiries and Complaints Division
Consumer & Governmental Affairs Bureau
445 12th Street, S.W.
Washington, DC 20554


Re: Complainant: xxxxxxxxxxx
IC#: xxxxxxxxxxxxxxxx


Dear Mr. Tignor:

This letter is confirmation of receipt for the above referenced complaint from xxxxxx. It was received by the FCC and forwarded to Verizon Wireless on June 17, 2009. In his complaint, Mr. xxxxx asserts that Verizon Wireless has locked the GPS functionality built in to the Samsung Omnia. Unhappy with being forced to pay an additional $9.99 for the VG Navigator application available through Verizon Wireless, he has sought the attention of the Executive Offices via the FCC.


Verizon Wireless, like all carriers, orders devices to meet certain specifications inclusive of features. Each of these specs is tested to determine if it meets our performance goals. There are instances when the phone will pass our extensive testing process but a specific feature may not meet the standard. We will often choose to introduce the phone without that feature but ask that the manufacturer come back to us with revised software that has to be tested to make sure the service works the same across our entire wireless footprint —from Maine to Hawaii. In the case of open standalone GPS, we are partnering with the Windows Mobile device manufacturers to provide a software upgrade that will add this capability to the existing assisted GPS capability. This is a complex development project to provide open standalone GPS while maintaining the assisted GPS capability with the level of performance and security that our customers expect. The recently introduced Windows Mobile devices including Omnia, Saga, and Touch Pro are targeted to add open standalone GPS in the 1st half of 2009. Mr. xxxx accepts but remains unsatisfied with this resolution.

Verizon Wireless now considers this matter resolved and closed.

If Mr. xxxxx has any questions regarding this response, he may contact the undersigned at 240-568-2186 between the hours of 8:00 am and 5:00 pm EST, or our Customer Service Department at 800-922-0204. Should the Federal Communications Commission have any questions, please contact xxxxx at xxxxx @VerizonWireless.com.


Cc/ xxxxx

[Adrynalyne]

[codybear]

Originally Posted by Adrynalyne

that is now one of my fav pics. haha.
My other one is here.
Didn't want to post it, as one, it's off topic,
and two, goes against religion, and alot of people on here are religious...

[bornl33t]

sig>on topic post=fail

[Dr.8820]

'big red' does it again! isn't the 1st half of 2009 almost up?

[mneidin]

Somehow, this individual from Verizon responded to the FCC on the very same day they got the complaint. Apparently this complaint was so important that it must have been immediately routed to the right individual who dropped everything to respond. Also, this poster, with one message total, for some reason has omitted the name of the person who responded. (since they don't exist)

I'm not buying the authenticity of this letter.

[Big Redneck3100]

I agree, im really questioning this one....

[Dr.8820]

the picture says it all lol! i might have to borrow it and put it in the next tp2 thread!

[Adrynalyne]

The most ironic part is I found it in an article about unlocking GPS on blackberries

[LittleBreezes]

The title of the post says "FTC" complaint but the letter says "FCC" complaint. I have been involved in FCC complaints. This doesn't look anything like what I have seen. Also isn't the VZ "response" just a copy/paste of the letter that was published on these boards before?
Frank