A nightmare resolved

[styckx]

I'm pretty shocked how a problem that had a simple resolution was answered, not by Sprint or their insurance carrier, but by these forums.

Overview: Purchased a moment, dropped it already and the front screen is a spider web of cracks. No bleeding etc, touch screen still works and everything is readable.

Went to honor my insurance and the company they out source to wanted me to download a PDF, fill that out, scan my license (and enlarge it for them also) and fax it to them to "further prove for security reasons your identity". I told them literally that will never happen. They kindly told me also they will never budge on it. Sprint service rep even called them for me again and they even told him "No, he has to do it"

So, I considered just killing this line and eating the remaining cost of the phone. I spoke to a nice Sprint service manager about it, and he agreed the hoops they are asking me to jump through is a bit excessive.

So, here is where I was floored. I decided to wait before canceling and google for spart parts etc. I found out through a thread on here that Sprint will repair my problem in store, no insurance for a fee. So I called and was quoted $120 and should be done very quickly depending on how many people are in the store.

How did Sprint miss this? A simple qualifying question and they could have just said "Go to one of our stores and we'll do it for $120 instead of $100 through the insurance".

So, a happy ending and will cost me $20 more. I know I'm stubborn but I'd rather eat a few hundred dollars and the phone than downloading pdf's and scanning my drivers license and fax it over to god knows where for god knows who to have floating around their cubical center.