PPCGeeks Forums HTC Arrive HTC HD2 HTC Thunderbolt HTC Touch Pro 2 HTC Evo 4G HTC Evo 3D Samsung Galaxy S II Motorola Droid X Apple iPhone Blackberry
Go Back   PPCGeeks > Android > Android Samsung Devices > Legacy Samsung Android Devices > Samsung Moment

Notices



Reply
 
LinkBack Thread Tools Display Modes
  #1 (permalink)  
Old 04-07-2010, 08:37 PM
styckx's Avatar
Lurker
Offline
Pocket PC: Samsung Moment
Carrier: Sprint
 
Join Date: Apr 2010
Posts: 16
Reputation: 30
styckx is just getting started
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
A nightmare resolved

I'm pretty shocked how a problem that had a simple resolution was answered, not by Sprint or their insurance carrier, but by these forums.

Overview: Purchased a moment, dropped it already and the front screen is a spider web of cracks. No bleeding etc, touch screen still works and everything is readable.

Went to honor my insurance and the company they out source to wanted me to download a PDF, fill that out, scan my license (and enlarge it for them also) and fax it to them to "further prove for security reasons your identity". I told them literally that will never happen. They kindly told me also they will never budge on it. Sprint service rep even called them for me again and they even told him "No, he has to do it"

So, I considered just killing this line and eating the remaining cost of the phone. I spoke to a nice Sprint service manager about it, and he agreed the hoops they are asking me to jump through is a bit excessive.

So, here is where I was floored. I decided to wait before canceling and google for spart parts etc. I found out through a thread on here that Sprint will repair my problem in store, no insurance for a fee. So I called and was quoted $120 and should be done very quickly depending on how many people are in the store.

How did Sprint miss this? A simple qualifying question and they could have just said "Go to one of our stores and we'll do it for $120 instead of $100 through the insurance".

So, a happy ending and will cost me $20 more. I know I'm stubborn but I'd rather eat a few hundred dollars and the phone than downloading pdf's and scanning my drivers license and fax it over to god knows where for god knows who to have floating around their cubical center.
Reply With Quote
This post has been thanked 1 times.
  #2 (permalink)  
Old 04-07-2010, 09:36 PM
rainfreak's Avatar
Gettin' Freaky With It
Offline
Pocket PC: Samsung Galaxy S5/iPad Air 2
Carrier: Big Red
Location: Toledo, OH
 
Join Date: Jan 2008
Posts: 12,934
Reputation: 9792
rainfreak is a trusted member of the communityrainfreak is a trusted member of the communityrainfreak is a trusted member of the communityrainfreak is a trusted member of the communityrainfreak is a trusted member of the communityrainfreak is a trusted member of the communityrainfreak is a trusted member of the communityrainfreak is a trusted member of the communityrainfreak is a trusted member of the communityrainfreak is a trusted member of the communityrainfreak is a trusted member of the community
Mentioned: 9 Post(s)
Tagged: 0 Thread(s)
Send a message via AIM to rainfreak
Re: A nightmare resolved

That's interesting that Assurian is requiring a copy of claimant's drivers license now, they must have been burned one too many times and decided to really crack down.

But whatever their reasoning, I am glad that you figured out a way to salvage your phone for close to the same price. Good work on your part!
__________________
"I remember, way back in the day, this site was hoppin' with members, posts, and some great development."
Reply With Quote
  #3 (permalink)  
Old 04-07-2010, 09:39 PM
Dacdac's Avatar
Lurker
Offline
Pocket PC: Samsung Moment
Carrier: Sprint
 
Join Date: Mar 2010
Posts: 3
Reputation: 0
Dacdac is a n00b
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: A nightmare resolved

i seem to remember reading on some forum about people that have their accounts hijacked and then claims filed for phones. Maybe this is the new way to prevent it.
Reply With Quote
  #4 (permalink)  
Old 04-08-2010, 10:21 AM
styckx's Avatar
Lurker
Offline
Pocket PC: Samsung Moment
Carrier: Sprint
Threadstarter
 
Join Date: Apr 2010
Posts: 16
Reputation: 30
styckx is just getting started
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: A nightmare resolved

I have no idea. I'm all about security, and understand it but these people have enough of my information readily available to verify who I am. I thought it was a poorly placed hoop to jump through. Printing out pdf's and scanning drivers licenses? It's not 1995, there has got to be a better way than this in 2010. I was told it may have been because I was within my first 30 days, it still doesn't justify it in my opinion. I'm also aware of the fact I'm a stubborn fool who thinks faxing over copies of state issued id's blindly is rather stupid.

Oh well, my phone is at the Sprint store as we speak, guy said it'll take about 45 minutes. I'll post an update if all goes well.

Anyway, becareful with those moments guys, that front screen is SENSITIVE. It fell out of my pocket, fell about six inches to a wood floor and the front glass spider webbed.

I will apparently have to buy one of those new bubble wrap carrying cases.

Last edited by styckx; 04-08-2010 at 10:23 AM.
Reply With Quote
  #5 (permalink)  
Old 04-09-2010, 07:39 AM
Yay 4 Juggs's Avatar
Retired Staff
Offline
Pocket PC: Juggs is in the MOMENT
Carrier: Sprint
Location: Go Bills!!!
 
Join Date: Aug 2006
Posts: 2,811
Reputation: 5313
Yay 4 Juggs is a trusted member of the communityYay 4 Juggs is a trusted member of the communityYay 4 Juggs is a trusted member of the communityYay 4 Juggs is a trusted member of the communityYay 4 Juggs is a trusted member of the communityYay 4 Juggs is a trusted member of the communityYay 4 Juggs is a trusted member of the communityYay 4 Juggs is a trusted member of the communityYay 4 Juggs is a trusted member of the communityYay 4 Juggs is a trusted member of the communityYay 4 Juggs is a trusted member of the community
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: A nightmare resolved

Iit was because you were in your first 30 days. Typically that method is used to prevent fraud accounts filing false claims...like it or not they are well within their right to request this information from you...and you have every right to decline it...just don't expect miracles or put all your self entitlement eggs into one basket. Check your homeowners or renters insurance policy and see if they offer similar coverage...or buy the service plan from best buy when purchasing a new phone.
__________________
If you like my work and want to buy me a cup of coffee you can do so by clicking here!!!


Reply With Quote
  #6 (permalink)  
Old 04-09-2010, 02:04 PM
outerpip's Avatar
PPCGeeks Regular
Offline
Pocket PC: Evo
Carrier: Sprint
Location: Kansas City
 
Join Date: Sep 2009
Posts: 113
Reputation: 5
outerpip is a n00b
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Re: A nightmare resolved

It must be that some are pressure sensitive. I'm all about not dropping my phone, so whenever I do drop it, I turn into the Flash trying to catch it, which usually results in me smacking it about 10 feet further. No cracked screen and that's happened about 3 times. Might be the way their landing.

As for insurance, they must have changed it. Did mine in December at www.phoneclaim.com/sprint and had no problems. Took a few weeks to get it because it was on backorder, but thankfully, I had a backup. Oh, and if you do an insurance claim within the first 30 days, red lights go up everywhere. This being because if you "lose" your phone...notice the quotes, and it's within your first 30 days, you file a claim, get a second phone, put it on the account, go back to the store, say you don't want the service and cancel it with no termination because you're in your first 30 days. Look at that...free phone. BTW, I hope no one does this....it's insurance fraud, and that's bad. Free phone is not worth a fine/jail time.
__________________
Reply With Quote
Reply

  PPCGeeks > Android > Android Samsung Devices > Legacy Samsung Android Devices > Samsung Moment

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


All times are GMT -4. The time now is 09:52 PM.


Powered by vBulletin® ©2000 - 2019, Jelsoft Enterprises Ltd.
Content Relevant URLs by vBSEO 3.6.0
©2012 - PPCGeeks.com