Finally sprint agree to swap me from 6800 to touch pro when it release.
 

After couple email complaining problem with 6800 sprint finally agree to swap me touch pro with no charge.

Dear ABC,

Thank you for contacting Sprint. I'm sorry for the trouble you faced due to the handset issue.

HTC Touch Pro will be available Oct. 19, 2008 (anticipated launch date) for $299.99 with a two-year contract and after a $100 mail-in rebate. We can exchange the handset once we are aware about the retail price of the handset. So, we can offer you HTC PRO once the price is known.

However, I can offer you HTC Diamond free of cost. We will send you the return kit for your current handset that is HTC Mogul. Once you receive the return kit in 3-5 days, simply send the current handset in the return kit to the address mention on the kit.

The total charge of the HTC Diamond will be billed to the account.
However, your account will be automatically credited back as soon the returned handset is received back in our warehouse.

So, by this your account will be charged for $549.99 and will be credited also for $549.99 hence, this would nullify the account for the same.

If you wish to accept this offer then, please reply to this e-mail we will issue the return kit

I have forwarded this request to the appropriate department and they will get back to you in 48 hours and please be assured that the representative will surely resolve the issue to your satisfaction.
If there is anything else I can assist you with, please feel free to write to us. We are here for you. Thank you for emailing us.

Sincerely,
EFG
Customer Service Specialist
Sprint



Dear EFG

Thanks for your offer, I am truly appreciated.
But I would rather to wait diamond pro to come out since I use keyboard so much on the text message and e-mail.
Am I able to get a same offer once diamond pro become available in the market?

Thanks.

ABC.

Dear ABC,

Thank you for your reply.

Yes, the offer will remain same if you want to have the HTC Touch Pro instead of Diamond phone. So, once the HTC Touch Pro get launched, reply along with this email. We will send the return kit for the current phone.

Thank you again for contacting Sprint. We appreciate your business.

Sincerely,
EFG
Customer Service Specialist
Sprint.


It sounds good...are they really going to do that.

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

It sounds sincere. Others have reported offers like this and I'm considering....

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

lucky ***

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

What did you complain about to get them to agree to this? I'd like to do the same... is this through the insurance plan or did you just get them to agree to it?

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

I'll be getting it for just the price difference between both, which I think will be somewhere between $30 and $50...

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

complain about bluetooth, freeze up ...whatever you could think of....in fact i did ran in to these problems. but it took me three times to email to ecare before they agree to cut me a deal. maybe i just got lucky.

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

What does this have to do with upgrading our Titans? Nothing. Should have posted this in the main forum. Sorry to ***** but its a waste of time and screen space when posts are not in correct forums.

Thank you for listening to _my_ opinion.

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

Actually, I would consider the touch pro the ultimate upgrade of a Titan.

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

First off, there's a thread for this topic here already: http://forum.ppcgeeks.com/showthread...=38444&page=12 It's not really relevant to upgrading the Titan, more like replacing the Titan.

Anyway, as a note of interest, I believe we figured out in that thread that the only people getting a full trade-in offer are the ones whose Moguls are under warranty. Those of us whose Moguls are out of warranty don't seem to be getting any more than about $250 off, including the $75 sub-22-month instant discount.

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

excactly how long is said such warranty

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

One year, as far as I'm aware. So those of us who purchased at launch are out of luck.

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

Well in my opinion, you opinion sux because I want to keep up with and know how ppl are going from the 68 to the Pro. This thread is informative and appreciated. However, your opinion is noted..... :mrgreen:

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

So you're saying that since I purchased my Mogul in March I can actually swap this out for a Pro? I been with em for 8 yrs.

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

hehe I'm working up to this on Verizon too.. I know there are no official release dates of the vzw version of the touch pro but I'm sure it will be 1st qtr next year... in the meantime, I keep having replacements come for my titan to build up a case to get a replacement.. I'm on my 3rd one now I just be on my 5th by early next year and absolutely justifying a replacement ;)

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

If you guys have had an Asurion claim within the last year those devices come with a warranty too. At least it is that way on Alltel. Just a thought. ;)

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

My phone is well out of warranty. I got this offer.

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

If Im not mistaken, with Asurion is it a 14 day return policy......I think

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

And a 1 year warranty like when you buy a phone with a 2 year contract. I got that with Alltel.

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

I would just say be careful about them "crediting your account when the phone reaches the warehouse"... from my experience, the warehouse people are basically like "what the hell is this?" and when you reply to your e-mail to get the credit, you will get a new representative (without even starting a new ticket) who wants you to scan a copy of your "receipt" for the Mogul. They did the same to me, and I had to reply telling them that if what they agreed was going to be a problem, maybe I needed to take my service elsewhere. The applied the credit after that, but now I have people calling me 3 times yesterday and twice so far today asking if my issue was resolved to my satisfaction, if there is anything else they can do, etc. Kinda nice, but my boss is starting to think I talk on the phone all day lol.

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

Yes I agree with you! it is ultimate upgrade for mogul, plus I just want to let you guys know that there always have a chance to upgrade you mogul to pro without any charge just spend 10min or so on ecare. my first phone was 6700 I got free upgrade to 6800 through ecare...again from mogul to pro through ecare as well..anyway maybe I just get lucky.

by the way, it does not matter how long u had the phone as long as you have insurance..in my opinion.

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

In my post I linked to the thread that already exists for this purpose. It's in the Raphael board where it's more on-topic than a board about how to improve the Titan you already own and plan to keep. I strongly recommend that thread as it contains about 40x more information than this one.

I'm saying that the people who've successfully negotiated with Sprint to trade in their Mogul for the Touch Pro seem to all be under warranty with the exception of...

How'd you pull that off? You're the first I've heard of.

You did get lucky. I've spent a couple of hours in total with eCare. And insurance has nothing to do with it. Insurance replaces your phone with a refurb of the same model unless you're lucky and they're out. And even then they usually ship you the new model minus all accessories.

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

Honestly, I wish I could tell you some secret password. To tell you the truth, I listed my complaints about the Mogul, said I knew it was to be replaced by the Pro, and was offered the return kit and Pro credit. That's it man. No black magic, no secret handshakes.... I dunno. Seems like some have gotten the ok, and some have gotten shut down. I am on SERO, have EVP, and recently got some "premiere account" upgrade. I have no idea what the "premiere account" is, it just showed up one day when I logged onto sprint.com. That's the only think I can think would be the difference?

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

i been with sprint for 7 months on the sero plan. can i try for a touch pro or is it to soon?

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

Yeah, I've got the Premier status (I think it's for people who've been with them over five years, but I see no benefits to it), but I don't have SERO or EVP. I think EVP qualifies you for some extra benefits, but still...

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

They shot me down....

Thank you for contacting Sprint. I am sorry to know about the problem
you are facing with your PCS Phone (HTC Mogul).

The handset is well within one-year manufacturer warranty. So, please
take your phone to the nearest Sprint Repair Store to get it checked.
The Sprint Repair Stores effectively handle your equipment and warranty
related issues.

If there is minor issue with the handset, the onsite Store technician
will rectify the problem. By taking your handset to the store, a
qualified technical service representative will test the phone to
determine if its condition warrants an exchange or a repair.

For your convenience, I am providing you list of few stores near your
home:
Like I said earlier I've been with em 8 years.

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

when is your contract end with them? this email is kind of sux....if u have insurance try to store when pro become available hopefully they will do the free upgrade for u.

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

That's a shame. I'm working with eCare at the moment to see if I can get a discounted (or free) Touch Pro, as well. So far they've given me the $250.00 discount, but I've been a customer for at least 8 years (having trouble remembering whose service I was on before that), so hopefully that'll have some pull with them. I'm playin' it kind of dumb when it comes to the Touch Pro and stuff like that, so hopefully they won't suspect that I'm just trying to weasel an amazing phone out of them for free ;)

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

I re-upped in March.

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

I never mentioned another phone at all I pretty much told them how unsatisfied I was with it and how long I've been a customer.

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

I didn't play dumb about the Pro, in fact I asked if I could exchange for the Pro. I also mentioned I had been to the repair center numerous times.

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

too bad you just renew your contract on march. They know you are not going anywhere....i think what you can do is tell ecare you took the phone to store 100 times already but they are not able to fix it. require them exchange with same model again and again..sooner or later they will give you what you want..haha

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

This one's extremely easy to get around. Just respond back with the fact that you spoke to a rep about the problems and researched them online and found that your device isn't malfunctioning, these are known common issues. They're design flaws that have still not been resolved via software updates, and with the Touch Pro on the way, there will be no more updates. Work from that.

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

I've had mine since november of last year.

Would something like this work>

Dear Sprint

I've had my mogul for some months now and have had numerous problems with it. It has been replaced and fixed mulitiple times and thing continually keep malfunctioning with it. On top of that the bluetooth is very poor and phone is slow to respond at times.

Should I say I know the touch pro is coming out and suggest them replacing the mogul with that ? Or is that too forward and sure fail?

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

That was my next step. I came in soft and hoped they would give me what I wanted, but now I'm starting to step up my game, mentioning how "I've come to know and expect higher quality service and phones when it comes to Sprint" and that "how my phone is acting after a single year is unacceptable."

Here's hoping it sticks :) I'll keep you all posted.

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

Ok so I fired off another email and got this:



Thank you for contacting Sprint Customer Service. I am happy to assist
you regarding the handset upgrade.

I understand that the HTC Mogul handset active on the line ********** is
not working properly. The account is not eligible for any rebate against
the purchase of any handset. Considering the exception, I can offer the
rebate of $100.00 from my side.

You can purchase new handset from one of our following sales channels:
1) Sprint Store: You can visit nearest Sprint Store for the equipment.
The advantage is that you can view the actual equipment. Plus you can
activate the same at the store.

The nearest Sprint Store is just 2.7 miles away from you and the address
is as mentioned below:

What do you guys think? should I press it anymore? I'm still not payin $479 for this I got mortgage and a Jetta to pay for, we in a recession damnit!!!

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

You could call Asurion after the Touch Pro comes out. That's how I went from the 6700 to the 6800.

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

I just sent them an email last night. Here is the reply I received from them this morning.

Thank you for contacting Sprint. I understand your concern regarding your HTC 6800 phone and it is not working properly.

I have discussed your case with my supervisor and I am happy to inform you that the phone can be replaced for you.

Please visit the nearest Sprint Store to purchase the new phone of your choice and our store representative will be glad to assist you in choosing a new phone, as per your requirements.

Just click on this hyperlink to find the nearest Sprint Store in your
vicinity:

http://storelocator.sprint.com

Please swap your current phone with the new phone by contacting us at
1-888-211-4727 from a landline phone.

Once you activate the new phone, please reply to this email with a scanned copy of your purchase receipt of new phone and we will send a return kit for the HTC 6800 phone.

Once we receive the HTC 6800 phone, we will apply the credit of $549.99 equal to the cost of the HTC 6800 phone to your account. So you will not be charged for the replacement phone.

I have placed a supporting note on your account in this regard.

Your satisfaction as a Sprint subscriber is important to us. If there is anything else I can assist you with, please reply.

Thank you for writing to us. Have a great day!

Sincerely,
James B.
Sprint

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

Success!

Thank you for contacting Sprint. I am sorry for the inconvenience you
have experienced due to the handset problem.

As stated in the last interaction by previous representatives that the
handset is still under the manufacturing warranty. Therefore, I would
suggest you to please purchase the Touch PRO handset at the nearest
Sprint Store and we will send the return kit for the HTC Mogul through
e-care. Once this handset is returned to the warehouse the account will
be credited for the handset price. This way you will be charged only
the price difference of the handset.

The account will be credited for the handset in 1 to 2 billing cycle.
However, I would suggest you to please provide us the Tracking Number of
the returned handset and we will apply the credit of the handset through
e-care.

In addition to this, I can offer you additional $50.00 credit from my
side on handset upgrade. So, you need to purchase the handset at the
Sprint Store and after activating it just replay and we will apply the
$150.00 ($100.00 previous promised +$50.00 promised now) credit on the
account.

If you need any further assistance please write back. I will assist you
further.

Thank you again for e-mailing Sprint. We appreciate your business.

Sincerely,

Customer Service Specialist
Sprint

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

will this work if i been with sprint for only 7 months?

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

and people wonder why sprint loses money... :)