Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

Well i sent another email, this time through the site again instead of a reply. I assume they will just say the same thing or call me again and tell me to get a refurb. But this time I will be firm and explain thats not the problem.

Best of luck to the rest of you also.

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

I have been with Sprint about two-and-a-half years during which I've had a SERO plan. I have had the Mogul for about five months total. I am currently on my second Mogul after the power button fell off of the phone about three weeks ago.

Here is what I sent to Sprint via the website:
Original Question: Problems with Mogul
Question: I recently had my PPC-6800 replaced at a Sprint Service Center due to a physical defect. While replacement of the handset did resolve the problem of a broken button, I am still experiencing the same functionality problems I have experienced all along.
On my PPC-6800, I frequently have to reset the device. It hangs and becomes unresponsive when typing a text message, playing solitaire, or even just plugging it in to recharge the battery. I also have severe problems with Bluetooth connectivity; I consistently have to pair the device with my bluetooth headset multiple times, and my voice sounds very choppy during phonecalls.
I have found out not only through researching on internet forums but also with talking with Sprint employees at the service center that these bluetooth problems are very common to the PPC-6800. This is a known issue for the PPC-6800 that will not be resolved with any updates.
I have also been told that, since the PPC-6800 is scheduled to be replaced by the Touch Pro very soon, there will be no more updates to the PPC-6800.
I have had this phone a short time, but it is not performing the way I would expect a Sprint product to perform. Can you please help?


Here is the response I received:
Thank you for contacting Sprint. I am sorry for the fact that the Sprint Mogul handset did not meet your expectations. I will try my level to assist you today.

The new HTC Touch Pro is scheduled to be launched as on October 19, 2008. I am offering you a new Touch Pro, only at $99.99. The Online price offered for this handset is $299.99. Thus, you are saving $200.00 for this handset.

All you need to do is, purchase the new Touch Pro from our Telesales Department by calling at (800) 777-4681. Or, you can visit us at http://www.sprint.com.
The price of $299.99 will be billed to your account, as your eligible for a handset rebate of $150.00. You can also visit any one of our Nationwide Sprint Stores. Just click: http://www.sprintstorelocator.com to view all the nearest Sprint stores. You need to make the payment of
$299.99 for the purchase here. Along with that, the 02 Year Sprint PCS Agreement wil also be renewed on your account.

Once the new handset has been activated, just write back to me. I will apply the credit of $200.00 on your account, while will ensure that your account is only charged $99.99 for the new handset.

Please be assured that your account has been notified regarding this unique offer, which is only for you, considering your long time loyalty and excellent payment history with us.

Thank you again for contacting Sprint. We appreciate your business.

I'm going to take this deal as I'm getting a good price for the Touch Pro, and I get to keep (sell) my Mogul. I just need to confirm that my service plan will stay the same.

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

Dude, you got a phone call from Dan Hesse FOR REAL??!?!

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

yea he called me and just told me to go to my local sprint repair store when the touch pro comes out and see if they will swap for the mogul. i am not expecting to get it for free though.

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

Umm... Dan Hesse is the CEO of Sprint. I think you're mixed up with one of his customer service reps.

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

if i am mixed up i am terribly sorry. but when sprint call does the number show up as unknown. because that's what came up very time the same person called me

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

He is probably right. I had to call Windows about my operating problem and Bill called me to tell me the new Mojave will be released , and he will drop it by my stand at the flea market.


sorry it was just humor. It was probably a rep name Dan

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

Hey bro, if Hesse calls you back let me know. I need to have a talk with him.

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

I'm still fighting this one. Brought my corporate sprint rep into the deal and been dealing with someone named Angela responding from dan@sprint.com

Have had several phone converstaions with CSR's, the latest being today with Angela. Same BS line about not being able to do anything more than what has been offered... which is:

Dear ,

Thank you for speaking with me today. Per our conversation we discussed your concerns with receiving additional discounts for upgrading your phone. At this time you are eligible for $150.00 off a phone and you have been offered the $100.00 rebate off up front. I advised that this was the most that could be offered and I would research to see if there is anything else that can be done. If you would like to contact me you can reach me at [phone number removed to protect the guilty]. Thank you.

Sincerely,

Angela B.
Sprint

Life is good, their offer sucks, and Sprint needs to love on it's disgruntled customers a little bit more.

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

I just emailed Sprint about sending me that Touch Pro. They had fully agreed to sending me a replacement for my Mogul.