Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

I am getting flamed for this post but so be it.

I am amazed at the sense of entitlement that you guys show... not talking at the people that had genuine issues but the ones that are lying just to get a free or discounted device. Remember what goes around comes around...

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

Yeah my money been going around with them for 8 years now I want that pro to come around.

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

There are many reps techs and bigwigs of the various phone companies on here, so it seems to give to reason that they should be more alert of the problems that appear to be inherent to the device at hand and do whatever necessary to thwart a potential mass recall.
Millions would be lost.
What we have here (on internet in sum) is hundreds of people stating they have a problem, and the phone companies largely ignoring it.
ie: "we don't have on record that whitespots are a known issue"
Seems like a great set-up for a class action lawsuit. One of the best ways to thwart such a situation is to just have a couple people on the internet forums say repeatedly that they aren't having any problems...etc.

We also have a number of people that are complacent with the problems and don't wish to deal with complaining about them. Afterall, many of us already have the phone doing more than what we have originally intended.

Surely there are also those that merely want to get a free upgrade regardless of anything else. However, if it wasn't for the reasons already given then they wouldn't have the ammo to fight with.

But who am I to be sending this message to the phone companies... to them, just another raging idiot.

Well, let it snowball-effect.

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

I agree that people should be honest. That being said, there is no reason to lie about the Mogul. It has been a defective product from day one, and every software update seems to fix some bugs and introduce others. The keyboard issue introduced with the 6.1 update still hasn't been fixed, making the hardware keyboard virtually unusable. Sprint execs have admitted in writing that it didn't have enough memory for WM 6. We paid good money for a device that has never functioned at an acceptable level. I believe many at Sprint are aware of this, and that's why they are attempting to make good to those that complain.

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

you nailed it dude, that's exactly how I feel!

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

Well, I am not going to lie. I am going to try to get a Touch Pro by calling retentions. I don't want to cancel, but if that's what I have to do to get a working phone, so be it.

Now, do you guys think retentions will do anything if customer service referred me to Asurion? I'm having...

keyboard issues
spontaneous soft resets
DSOD
[happened 2 times]RANDOM HARD RESETS
freezing when in call
lock ups
white spot

If I call Sprint, say cancel, and explain how I need a phone that works, do you think they will actually care? Because I've just about had it!

Yesterday my tire blew out, and when I wanted to make a call to AAA to get a tow truck, I had to freekin wait for my phone to restart because it was frozen in the 'sleep' state.

This is unacceptable.

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

Seriously the Mogul is flawed, but that doesn't mean that the Pro will not be either. Are the flaws on the Mogul deal breakers? Not really but they are annoying. I don't think there is the "perfect device" but just like with a new model car you want the newest features.

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

and probably don't want a car that freezes up at random or develops white spots on it either... might not be a deal breaker for some raging idiots...but is for this one. lol

continue to snowball the recall plz

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

I was called again by sprint regarding my emails an concerns. The person from support would have nothing of what i was saying, and just keep telling me to call asurion and get a refurb. I was trying very politely to explain that isn't my issue. But to no avail.

I'm not really sure where to go with this. Should i get the refurb from asurion and if i still have issues try again? Or just email them again from the website, i am getting quite frustrated as even when just trying to browse or text the stupid thing freezes.

Re: Finally sprint agree to swap me from 6800 to touch pro when it release.
 

Wow talk about flooding the market. I called one time and they offered to swap my Mogul for free with a Diamond, Treo 800w, or the Touch Pro. Just call and try to sound honestly let down as I was by Sprint. The CS rep kept trying to tell me that the ROM update would fixed the issues and yet it didnt tell them all the things they have been hearing. Eventually they will say ok.