Keypad issues

dmc1068 · #1 (**permalink**) 01-20-2009, 10:58 PM

I am having an issue with my keypad. I have had this phone since a week before it was available to the public at Sprint stores. I've never had an issue till tonight. I have done the registry hacks for sound and battery life. I have the Seidio extended battery. My keypad, application buttons and talk/stop buttons stopped lighting up tonight. I tried a hard reset and then tried the original battery. Nothing. I can't find a setting for it. On my 700 I had a program to shut it on and off. Any suggestions?

**CozBoogie** · #2 (**permalink**) 01-21-2009, 12:19 AM

If after a hard reset the lighting system is still non-existent, then I would say that the device is defective.

late,
Coz

**dannzeman** · #3 (**permalink**) 01-21-2009, 06:55 PM

Quote:

Originally Posted by dmc1068

I am having an issue with my keypad. I have had this phone since a week before it was available to the public at Sprint stores. I've never had an issue till tonight. I have done the registry hacks for sound and battery life. I have the Seidio extended battery. My keypad, application buttons and talk/stop buttons stopped lighting up tonight. I tried a hard reset and then tried the original battery. Nothing. I can't find a setting for it. On my 700 I had a program to shut it on and off. Any suggestions?

The 800w doesn't come with a program to turn your keyboard on and off. But there is an app called Keylight that will do the same thing. Search for it in the forum.

Quote:

Originally Posted by cozboogie

If after a hard reset the lighting system is still non-existent, then I would say that the device is defective.

late,
Coz

Yep, if it doesn't after this I'd take it to a store and exchange it.

**JAVIERBOND007** · #4 (**permalink**) 01-21-2009, 10:27 PM

Quote:

Originally Posted by cozboogie

If after a hard reset the lighting system is still non-existent, then I would say that the device is defective.

late,
Coz

Nothing else to say, if hard reset does not fix it then take it back.

dmc1068 · #5 (**permalink**) 01-22-2009, 04:34 PM

I'm waiting on my new one. I want it fixed so I can sell it to get my Pre.

**JAVIERBOND007** · #6 (**permalink**) 01-23-2009, 12:44 PM

Quote:

Originally Posted by dmc1068

I'm waiting on my new one. I want it fixed so I can sell it to get my Pre.

Iam sure it can be fix...

SkipJack · #7 (**permalink**) 01-23-2009, 12:49 PM

I had the same problem a few months ago. I contacted palm and they said to return the device. I returned it to them and they diagnosed it to be some kind of bug i acquired through some email attachment. replaced the devise and all is well now. Took about four weeks of frustration though.

**JAVIERBOND007** · #8 (**permalink**) 01-23-2009, 12:59 PM

Quote:

Originally Posted by SkipJack

I had the same problem a few months ago. I contacted palm and they said to return the device. I returned it to them and they diagnosed it to be some kind of bug i acquired through some email attachment. replaced the devise and all is well now. Took about four weeks of frustration though.

Did you hard reset it before contacting Palm?

SkipJack · #9 (**permalink**) 01-23-2009, 01:59 PM

Yes. Didn't solve it. It was a weird situation for lack of a better term, but they said whatever bug it had had affected the hardware (shrug) so they replaced it due to the warranty.

**JAVIERBOND007** · #10 (**permalink**) 01-25-2009, 12:11 PM

Quote:

Originally Posted by SkipJack

Yes. Didn't solve it. It was a weird situation for lack of a better term, but they said whatever bug it had had affected the hardware (shrug) so they replaced it due to the warranty.

Well good thing you got it replace and i agree thats a weird situation.