Question about treo and exchanging

Cityboy88 · #1 (**permalink**) 11-24-2008, 04:19 PM

Hey guys, I was wondering how exchanging my treo for another would go in a sprint store. The middle button in the middle with the "palm" on it is all worn out on me, it looks black and you cant even see the palm lable anymore. Do you think I can exchange it for a new one if i say I think the phone is buggy. I'm thinking of telling them about charging and battery recognition issues. And a Screen being all white and scrambled at times when I wake it up ( this is true, hasnt happened in a long time tho). Do you think they will exchange it for a new treo? I bought this phone brand new on ebay a little ways back. No real problems besides the fact that the middle button is worn down and I want a new one. What do you guys think? Thx.

**sanmanc** · #2 (**permalink**) 11-24-2008, 11:45 PM

Do you have Equipment Protection? I have had issues by phone when dealing with tech support when I didn't have the insurance. They billed me for a defective unit. That was in June and I just now finally got my bill straight only because I threatend to take my account and my business account to AT&T. The issue was with a Centro. Maybe you will have better luck if you just walk into the store.

Cityboy88 · #3 (**permalink**) 11-25-2008, 05:13 PM

yeah i have the total equipment protection plan.. think that will allow me to exchange phones?

afx · #4 (**permalink**) 12-03-2008, 12:28 PM

Quote:

Originally Posted by Cityboy88

yeah i have the total equipment protection plan.. think that will allow me to exchange phones?

If there is a non cosmetic problem with the phone then yes, they will fix or exchange it for you, you do have to do to a Sprint Service center though since a regular store will just charge you $50 and send you on your way, a service center will test the phone, fix or replace it free of charge as long as the problem isnt one that isnt covered under normal wear and tear.

ashimp1 · #5 (**permalink**) 12-03-2008, 10:09 PM

if they can't find anything worng with it they may just give you back your phone. Before I switched to the touch pro, my speakerphone stopped working, and they ordered a refurb for me, wich i believe would to be standard practice for a TEP replacement