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Nothing is defective with your phone. Use your D-pad to navigate to those buttons. I always thought you could tap on it but never bothered with it until one day I decided to use the D-pad. All it's doing is simmulating the number pressing you'd do for each command. You'll notice when you hear the tone coming from the phone's speaker.
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Tap to set is the other speed dial button. You just tap it and you can set it to do whatever you want. As far as those in voicemail buttons can push mine with the stylus. Probably not much help, but I thought I'd mention that.
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