Got a used palm pre, dont know where to get this sign in thing, how do I hard reset?

afx · #1 (**permalink**) 09-10-2009, 11:33 PM

I bought a new palm pre that turned out to be used cause its asking me for a login.

Where do I get this from? There wasnt any software that came with it and no manuals either.

fr4nk1yn · #2 (**permalink**) 09-10-2009, 11:40 PM

Does it not give youthe option to create a new profile?
I can't recall right now.

**sanmanc** · #3 (**permalink**) 09-10-2009, 11:44 PM

You can run WebOS Doctor. It is available at palm.com:

http://www.palm.com/us/support/downl...ool/index.html

This will wipe it out and set it to factory defaults. If you bought it new though I would complain to Sprint about this issue.

afx · #4 (**permalink**) 09-11-2009, 12:05 AM

Ill try that after I try to get this beast activated.

Thanks for the quick replies!

**jbearamus** · #5 (**permalink**) 09-11-2009, 01:17 AM

it always asks for a login b/c if you've had a previous palm device you would already have a palm profile and it would sync your data, if you don't have one, you can create one on device

afx · #6 (**permalink**) 09-11-2009, 01:33 AM

Well I got the software but my computer doesnt see the pre because it cant login to the OS and set up the relationship with the PC

any ideas?

**jbearamus** · #7 (**permalink**) 09-11-2009, 01:40 AM

have you tried creating the login on the device? under the login button at the bottom there should be a button for create palm profile after that the rest of the device setup should run

afx · #8 (**permalink**) 09-11-2009, 01:42 AM

Quote:

Originally Posted by jbearamus

have you tried creating the login on the device? under the login button at the bottom there should be a button for create palm profile after that the rest of the device setup should run

I just got to that part but the phone isnt activated yet because for some reason I cant upgrade my SERO to everything plus over the internets.

**jbearamus** · #9 (**permalink**) 09-11-2009, 01:50 AM

oh i didn't catch the unactivated part, so yeah, you basically can't do anything with the phone til the esn has been activated.
and as far as accessing it over the web, i don't think you can touch your rate plan on your own b/c of the sero, you may have to call it in tonight or hit the sprint store tomorrow and have them change it for you

afx · #10 (**permalink**) 09-11-2009, 02:21 AM

Quote:

Originally Posted by jbearamus

oh i didn't catch the unactivated part, so yeah, you basically can't do anything with the phone til the esn has been activated.
and as far as accessing it over the web, i don't think you can touch your rate plan on your own b/c of the sero, you may have to call it in tonight or hit the sprint store tomorrow and have them change it for you

I tried to activate the phone over the web and it went through a plan upgrade thing for the 59 plan but the phone couldnt be activated over the web so it didnt work out.