pre issue

wideeyed85 · #1 (**permalink**) 08-12-2009, 09:37 PM

ok i dont know if anybody else has this issue with their pre or not, but when i slide the keyboard shut quickly, compared to nice and gingerly it essentially shuts off the phone (the screen goes black atleast) and needs to be reset, is there a fix for this ? i love my pre and this is one thing thats kinda killing it for me, also there any good hack out there yet, or all just homebrew apps for now ?

**sanmanc** · #2 (**permalink**) 08-12-2009, 09:59 PM

This is a known issue that's been discussed before. It is a loose battery. Take your device to a Sprint Store, tell them your issue, and ask them to swap your battery. Batteries on some of the shipped device were small and lose contact. A temporary solution, which I did, is to slip a piece of paper between the top of the battery and the Pre. Good luck.

mcentreville · #3 (**permalink**) 08-12-2009, 10:02 PM

Don't have a pre, but just read this on engadget mobile

wideeyed85 · #4 (**permalink**) 08-12-2009, 10:23 PM

oh ok, i see, but my phone already has one of those, slight "fixes" with the battery, with that foam piece atop the battery, with the new battery, yet still have the issue, my phone looks like this one in the picture for the engadget link

http://www.engadget.com/2009/08/12/p...king-hardware/

**sanmanc** · #5 (**permalink**) 08-12-2009, 10:42 PM

Do the paper thing for now. If it works take it to the Sprint store like I mentioned. When I took mine in they didn't question it. They are aware of the issue.