Palm Pre, what's the fuss?

[Alksion]

Okay I had the palm pre for one hour before I returned it for the touch pro, this was coming from a mogul. I could explain all the things I didnt like but I dont want to waist your time. Sp this is my question, my brother has the palm pre and raves that it is so much better. I try to explain to him how there is no custom roms and no community of developer. His argument is if you make a good OS, there is no need to improve. So how can I best explain to him what this community is really about and why having a locked down phone sucks. Some good advice would be really appreaciated!