Pre Reset on its Own

**sanmanc** · #1 (**permalink**) 07-21-2009, 04:18 PM

I have my Pre sitting on my touchstone at work when it just shut off and restarted on its own. I checked it and there were no updates that I could see that were done. Cards I had open were email, messaging, and AP. Has this happened to anyone else?

**Big D5** · #2 (**permalink**) 07-21-2009, 11:35 PM

That's a first I have not seen this my Pre has never reset on its own

asapelectric · #3 (**permalink**) 07-22-2009, 12:31 AM

Quote:

Originally Posted by sanmanc

I have my Pre sitting on my touchstone at work when it just shut off and restarted on its own. I checked it and there were no updates that I could see that were done. Cards I had open were email, messaging, and AP. Has this happened to anyone else?

Yep, mine does it too, regularly. Sprint guy says its not normal.

tx_dbs_tx · #4 (**permalink**) 07-22-2009, 03:37 AM

Hasn't happened on my Pre yet. Are both of you experiencing this with the phone on the touchstone charger or off the charger?

asapelectric · #5 (**permalink**) 07-22-2009, 10:15 AM

Quote:

Originally Posted by tx_dbs_tx

Hasn't happened on my Pre yet. Are both of you experiencing this with the phone on the touchstone charger or off the charger?

Mine is sometimes when I close the phone or just move it the wrong way. Nothing to do with the charger for me.

**sanmanc** · #6 (**permalink**) 07-22-2009, 11:59 AM

Quote:

Originally Posted by tx_dbs_tx

Hasn't happened on my Pre yet. Are both of you experiencing this with the phone on the touchstone charger or off the charger?

This has only happened to me once that I have noticed and it was on the Touchstone.

Quote:

Originally Posted by asapelectric

Mine is sometimes when I close the phone or just move it the wrong way. Nothing to do with the charger for me.

Your problem is a loose battery. A temporary fix is to wedge some a piece of paper between the battery and the devices by the flap used to pull the battery out. The other is to take it to a Sprint store and let them know the issue. They have been replacing batteries for this issue.

asapelectric · #7 (**permalink**) 07-22-2009, 06:11 PM

Quote:

Originally Posted by sanmanc

This has only happened to me once that I have noticed and it was on the Touchstone.

Your problem is a loose battery. A temporary fix is to wedge some a piece of paper between the battery and the devices by the flap used to pull the battery out. The other is to take it to a Sprint store and let them know the issue. They have been replacing batteries for this issue.

I'm afraid of being charged to fix it, I don't have $$ for it yet.

defamed01 · #8 (**permalink**) 07-22-2009, 06:31 PM

Quote:

Originally Posted by sanmanc

I have my Pre sitting on my touchstone at work when it just shut off and restarted on its own. I checked it and there were no updates that I could see that were done. Cards I had open were email, messaging, and AP. Has this happened to anyone else?

That happened to me, but only once. It was within the first couple of weeks when I bought it, and it reset itself after about 5 minutes on the Touchstone. I took it to Sprint, and after holding onto it for a couple of hours, they couldn't replicate it. It hasn't happened to me since. Really strange.

**sanmanc** · #9 (**permalink**) 07-22-2009, 07:57 PM

Quote:

Originally Posted by asapelectric

I'm afraid of being charged to fix it, I don't have $$ for it yet.

I don't think they will charge for this. It is a known issue with some Pres shipping with batteries that were slightly smaller causing this issue. Go to a corp store and find out for sure.

asapelectric · #10 (**permalink**) 07-22-2009, 09:46 PM

Quote:

Originally Posted by sanmanc

I don't think they will charge for this. It is a known issue with some Pres shipping with batteries that were slightly smaller causing this issue. Go to a corp store and find out for sure.

Thanks, I will. So long as its only the battery, I also wasn't in a hurry to buy another skin to go over the Pre, either.