Sprint Denies PPC customers from sending picmail

[wldthng842]

Sprint always does what can actually make them money, I'm sure if they shut it off intentionally they did so they could try to charge for it, the problem is that all of the power vision packs have unlim MMS/picture mail in them. Thus there is no way that they could actually make any money charging for an alternative service. This was probably another bright idea by John Garcia. The day he leaves the company is the day sprint emerges from the toilet. Lets just hope Hesse figures this out before it is too late.

[bushd]

Just file BBB complaints. Sprint responds to those really well.

[wldthng842]

There is nothing the BBB can do, it was never supported by sprint nor did they say it would be. Sprint has all the cards in their hands. It is up to them to let us use MMS on their service anytime soon.

[guitardoc64]

Originally Posted by wldthng842

There is nothing the BBB can do, it was never supported by sprint nor did they say it would be. Sprint has all the cards in their hands. It is up to them to let us use MMS on their service anytime soon.

Last year I added picmail to my account at $5 a month. On a PPC 6700 or in Sprint's own words "unsupported phone" they took my money and I could send and recieve picmail on my unsupported phone till Jan 27 of this year. At the time I added picmail they never said they couldn't add the service, or that my PPC 6700 wasn't supported. I am sure I am not alone in this, and it would be a valid complaint because of this precedent of them "allowing" me to pay $5 a month for an unsupported feature and then arbitrarily blocking it's use based on the type of phone on my account. This is yet another bad buisness move on Sprint's part, and hopefully the furvor created by this will get those as-yet-unnamed execs to pull their heads out of their a$$es and correct their mistake.

[bushd]

I'm fairly certain Sprint has sold me a plan with unlimited MMS and has been misleading the public for quite some time about the capabilities (GPS) of the Mogul. At the least that warrants BBB complaints and class action lawsuits have been founded on less. The PPC phones using WM6 have the ability to run any program and based on the fact Sprint is selling us plans with MMS as a feature it should be included as a function when no where does it say PPC phones are not allowed to use the same MMS service.

Though you're spot about nothing the BBB can do is completely false. Sprint regards BBB complaints very highly and will do what they can to resolve them because BBB complaints is worse then losing another customer. One customer is only 2000$ in advertising but BBB is not only the customer but future and possibly [current] ones as well. I've used this route once before about six years ago with them when their customer service and technicians would do nothing.

[JSMZ]

Send these guys an email, let them know how you feel. Be sure to let them know it DID work... we DO pay for it, and it works on the same phone with every other carrier. Provide links to sprintusers, buzz about wireless, and here.

tips@consumerist.com

I just sent mine

[xefe]

Originally Posted by JSMZ

Send these guys an email, let them know how you feel. Be sure to let them know it DID work... we DO pay for it, and it works on the same phone with every other carrier. Provide links to sprintusers, buzz about wireless, and here.

tips@consumerist.com

I just sent mine

i dont get it...

[JSMZ]

christ you had to post that in both threads i posted this in didnt you.

sprint has had their name published there before and they dont like it so much they went out of their way to set up a special phone number for readers of that site to call.

http://consumerist.com/consumer/spri...ecs-240040.php


People like you are the biggest part of the problem in forums ... YOU NEVER SEARCH... just post an " i dont get it "

Originally Posted by JSMZ

christ you had to post that in both threads i posted this in didnt you.

sprint has had their name published there before and they dont like it so much they went out of their way to set up a special phone number for readers of that site to call.

http://consumerist.com/consumer/spri...ecs-240040.php


People like you are the biggest part of the problem in forums ... YOU NEVER SEARCH... just post an " i dont get it "

Calling leaving complaint to Gary Forsee


Update: Called the Gary Forsee # and reached the Executive Office and talked with Mondrell. He is researching the problem, he tried to tell me that it was because it was a WM PPC that our phones only use email service and that there is no way for MMS to work. And that because we are using a 3rd party hack that is not authorized by sprint that it could cause errors on our phones. I told him that the hack that allowed us to use our MMS was from Alltell 6800 which is also a CDMA company that there is no excuse that our phones cant also use MMS without a problem. He then asked where I was getting the information from online and I gave a list of all the sites that have anything to deal with sprint and the mogul/touch. I told him that this is a very hot dbate online and this is causing alot of hate and anger tword sprint. I hope I hear back some more from him.

I suggest more call this number and talk to Mondrell. Give him some more info. 866-727-0665

[Soundy]

Originally Posted by mabru2001

Calling leaving complaint to Gary Forsee


Update: Called the Gary Forsee # and reached the Executive Office and talked with Mondrell. He is researching the problem, he tried to tell me that it was because it was a WM PPC that our phones only use email service and that there is no way for MMS to work. And that because we are using a 3rd party hack that is not authorized by sprint that it could cause errors on our phones. I told him that the hack that allowed us to use our MMS was from Alltell 6800 which is also a CDMA company that there is no excuse that our phones cant also use MMS without a problem. He then asked where I was getting the information from online and I gave a list of all the sites that have anything to deal with sprint and the mogul/touch. I told him that this is a very hot dbate online and this is causing alot of hate and anger tword sprint. I hope I hear back some more from him.

I suggest more call this number and talk to Mondrell. Give him some more info. 866-727-0665

If it's any help to your battle, Telus (Canadian CDMA provider) gives the same story - that MMS simply isn't possible on any PDA/smart phones. Of course, their people don't differentiate the "problem" based on CDMA/GSM; they just say it's not possible with this type of phone and that it shouldn't matter because you can send pictures via email *rolls eyes*. This has caused us a lot of grief because my wife exchanges picture messages with her relatives back home on a regular basis, and THEIR phones don't do email or WAP, and thus the whole thing broke down and led to her returning her smartphone for a KRZR.

I like to point out to Telus that my Rogers (GSM carrier) Treo 650 does MMS just fine, and with number portability now, there's less and less reason for me to stay with them (after 16+ years)... I know this is going to hit the fan (read: I'm going to fling it into the fan full-force) when our contracts are up again.

Anyway, it's good to hear others have it working (carrier-supported!) on other CDMA phones...

Oh, and I did exchange some emails with HTC about the issue: their story is that MMS functionality is specifically removed (on WM5 phones) or not installed (on WM6) *at Telus's specification*. So it's not a question of the technology being capable, it's a question of the carrier intentionally crippling the phone.