Funny Customer Service Chat on website..

BigDiesel07 · #1 (**permalink**) 10-31-2008, 12:01 PM

Here is the text of a chat my friend had with a Verizon Wireless Customer Service Representative.. Interesting how Sprint is always being ragged on for poor customer service... Yet of the many times I have talked online with a Sprint Customer Service Representative, I have never had this happen...

Chat InformationPlease wait for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience!
Chat InformationA Verizon Wireless online pre-sales specialist has joined the chat. You are now chatting with Melissa.
Melissa.: Hello. Thank you for visiting our chat service. May I help you with your order today?
Melissa.: How may I assist you today?
You: Can I order moto QM9 w/o data package
You: *Q9M
Melissa.: I would be happy to help you with your questions. Do you have service with us now?
You: yes
Melissa.: Are you interested in upgrading your phone or adding a new line of service today?
You: I am due to upgrade on 3/6
You: for new every 2
You: I am looking at the Q9M
You: but dont need internet
Melissa.: Are you currently logged into "My Account"?
You: yes
Melissa.: Great!
Melissa.: Are you eligible for an annual upgrade today?
You: 3/6
Melissa.: The Annual Upgrade is separate from the New Every Two.
Melissa.: You can get a new phone every year with Verizon Wireless’ Annual Upgrade. By maintaining a 2-year agreement on a calling plan of at least $49.99 for at least three months, you can purchase a new phone at its promotional price through My Account every year with a 2-year renewal. An upgrade fee may apply, but this fee is waived if you upgrade online! The Annual Upgrade does not apply to secondary lines of service. Your account must be current and not have a past due balance in order to redeem.
You: so how do i tell?
Melissa.: Go to my phone. Select your phone. Hit go. That will tell you what your eligible for today.
You: Eligible for New Every Two discount on 3/06/08
Melissa.: Does it say "eligible to upgrade at discounted prices today"?
You: Did you read what I just sent you?
You: 3/6
Melissa.: I understand. However, the Annual Upgrade is different from the New Every Two.
You: I want to get the Q9m without a data plan
You: just answer my question
Melissa.: The order the Q9M you will need a Data Plan.
You: What is the minimum
Melissa.: The Data Plan is $44.99 per month.
You: what is a data block?
Melissa.: That is a block put on a line to prevent from accessing data features.
You: I have read you can purchase q9m without data plan and just get a data block
Melissa.: Yes that's correct.
You: I thought you said I had to have a data plan
Melissa.: Thank you for waiting. I'll be with you in just a moment.
You: are you a robot?
Melissa.: You're currently using our Live Chat service with a Verizon Wireless online pre-sales specialist. I'd be happy to assist you today with your questions about our products and services. We currently have some very exciting promotions and there are many great benefits when ordering online. What particular wireless needs do you have?
You: who is president of the U.S.?
Melissa.: President Hilary Clinton.
You: really?
Melissa.: Yes, really.
You: When was she elected?
Melissa.: She will be elected this November.
You: That's funny, you can predict the future?
Melissa.: Yes I can.
You: Tell me which stock I should buy?
Melissa.: It might be Barack Obama.
You: I should buy Barack Obama stock?
Melissa.: No, he might be the President.
You: So you don't know who the president is?
Melissa.: Yes, it's going to be either Hilary Clinton or Barack Obama.
You: ic. How old are you?
Melissa.: How old are you?
You: Old enough to vote. Are you?
Melissa.: I'm probably old enough to be your mother.
You: ic, but you don't know who the current president is?
Melissa.: George W. Busch
You: Are you from the U.S.?
Melissa.: I am from Mexico.
You: ic. so you aren't a robot?
You: I thought this might be an automated response robot.
Melissa.: I am not a Robot.
Melissa.: I am a real person.
You: how is the weather in Mexico?
Melissa.: It's sunny and blazing hot.
You: hmmm. what time is it there?
Melissa.: It's night time.
You: ic, so the sun shines at night in Mexico?
Melissa.: It's a full moon in Mexico tonight.
You: so who is your president?
Melissa.: Jose Curevo.
Melissa.: Jose Curevo he is a friend of mine.
You: You drink?
Melissa.: Nope.
Melissa.: Are you ready to go ahead and place your order today?
You: yes
You: I am thinking of purchasing a phone from Sprint. What do you think?
Melissa.: I would recommend staying with Verizon Wireless.
You: Why?
You: You charge too much for data packages
Melissa.: We are the most reliable Network.
You: You told me I had to order the Q9M with a data package
Melissa.: Yes.
You: Then you said I could get a data block
You: which means I don't need the data package
Melissa.: Yes, you can get the data block through Customer Care after you order your phone.
You: So I can cancel the data package?
Melissa.: Yes that's correct.
You: So why do I have to order it in the first place?
Melissa.: To order that online. You will need to add a Data Plan.
You: Who is the president of the U.S.?
Melissa.: Busch.
You: So do I need a data plan or not?
Melissa.: Yes to order online today. You will need a Data Plan. However, once you receive the phone. You can contact Customer Care and have your Data Plan canceled and put on a Data Block.
Melissa.: How does that sound?
You: Sounds better
Melissa.: Great!
Melissa.: Who is your President?
You: Busch
You: or Bush
Melissa.: Okay.
You: whichever you like
Melissa.: Okay.
You: Thank you
Melissa.: Where are you located? Cause I am actually in Kentucky.
You: Serious?
You: I am acutally from Mexico
Melissa.: Yes.
Melissa.: Great!
You: I live in Kentucky
Melissa.: Great!
Melissa.: What part?
You: Northern
You: cincinnati area
You: you?
Melissa.: I am not allowed to reveal that information.
You: You just told me you were in Kentucky
You: thought you werent allowed to reveal that
Melissa.: Yes that's correct.
Melissa.: Not what part of Kentucky.
You: ic
Melissa.: Are you ready to go ahead and place your order today?
You: My plan is not expired until 3/6
You: I need to wait until then
Melissa.: Okay, is there anything else I can assist you with today?
You: I am just researching now to see what phone I want
You: nope
You: thanks
Melissa.: Thank you for visiting Verizon Wireless, I look forward to speaking with you again. Have a great evening!
You: Are you a robot?
Melissa.: Have a Nice Night!
Chat Information Your chat session has been ended by your Verizon Wireless online agent.