Help!! Motorola Q9c freezing and won't start!

[pj94z]

I purchased a new Moto Q9c from wirefly.com about 4 weeks ago.

About 3 days ago, it started freezing up on me when I try to turn the phone on (I noticed this normally happens when batt is very very low)

When I press power button, The Phone shows "M" logo, then "sprint " logo....then gets stuck on "windows Mobile" logo indefinitely.

It does not ever get past this and I am unable to use phone or make/recv calls.

I spoke to Sprint tech support - they tell me this is a known issue with Q9c and they are working on s/w update.

Can anyone tell me how I can fix this? Or tell me where I can get the s/w update?

I am past my 30 day exchange period and wirefly basically said I'm on my own.