Insurance Claim

LukeB777 · #1 (**permalink**) 04-11-2009, 01:28 PM

Accidently got my touch wet and now its got issues. Wondering if anyone has recently filed an insurance claim on a Touch for alltel? Do you get a refurb or do they upgrade you to the Diamond? I dont want to pay the deductable if they are just going to give me a refurb.

Thanks!

joshkeller77 · #2 (**permalink**) 04-11-2009, 01:43 PM

Quote:

Originally Posted by LukeB777

Accidently got my touch wet and now its got issues. Wondering if anyone has recently filed an insurance claim on a Touch for alltel? Do you get a refurb or do they upgrade you to the Diamond? I dont want to pay the deductable if they are just going to give me a refurb.

Thanks!

It can be luck of the draw sometimes, best thing to do is to start a claim and then stop it if they give you a model you don't want. This thread here is someone that got a diamond for a touch.

You can file a claim online here and stop before you pay.

Leukay · #3 (**permalink**) 04-11-2009, 02:07 PM

Quote:

Originally Posted by LukeB777

Accidently got my touch wet and now its got issues. Wondering if anyone has recently filed an insurance claim on a Touch for alltel? Do you get a refurb or do they upgrade you to the Diamond? I dont want to pay the deductable if they are just going to give me a refurb.

Thanks!

Haha just happened to me! Except my touch got stolen. I called up Asurion and the monday afterwards i recieved my BRAND NEW Diamond! They said they no longer make the 6900, so you would almost definitely get the diamond. I had to pay $95 deductable for it, but a brand new diamond for 95 bucks ill take it. Go for it man

**vin255764** · #4 (**permalink**) 04-12-2009, 05:03 AM

Quote:

Originally Posted by Leukay

Haha just happened to me! Except my touch got stolen. I called up Asurion and the monday afterwards i recieved my BRAND NEW Diamond! They said they no longer make the 6900, so you would almost definitely get the diamond. I had to pay $95 deductable for it, but a brand new diamond for 95 bucks ill take it. Go for it man

You could tell them that you need a microsd option (like in vogue),that you have important documents stored "in your 8 Gb storage card"and they would offer you a TP.

emaster101 · #5 (**permalink**) 04-12-2009, 09:20 AM

Quote:

Originally Posted by vin255764

You could tell them that you need a microsd option (like in vogue),that you have important documents stored "in your 8 Gb storage card"and they would offer you a TP.

lol thats what I did and it works like a charm

LukeB777 · #6 (**permalink**) 04-13-2009, 08:05 PM

So I called Asurion and they filed my claim and had me go to the Alltel store to put up a replacement. The guy at the store came back with a box and said he had an up grade for me because they didnt have any touches in stock. He opens the box and pulls out a 6800! I was like uhhhh thats not an upgrade. I had one of those bricks and hated it. He told me to call Asurion and they told me they couldnt replace the touch because they are no longer made and that I should take the 6800. I told them in a very stern way what I thought of the 6800. They said if they mailed me a phone it may be an upgrade to the Diamond but I would have to cross my fingers that when they put it through that it would be the Diamond. I said sure and sure enough it came back a damond. Didnt want to press for a TP since it was a pain in the *** just to get the diamond but at least I didnt have to pay 95 bucks for a big black brick!

**bradart** · #7 (**permalink**) 04-15-2009, 02:13 PM

Quote:

Originally Posted by LukeB777

So I called Asurion and they filed my claim and had me go to the Alltel store to put up a replacement. The guy at the store came back with a box and said he had an up grade for me because they didnt have any touches in stock. He opens the box and pulls out a 6800! I was like uhhhh thats not an upgrade. I had one of those bricks and hated it. He told me to call Asurion and they told me they couldnt replace the touch because they are no longer made and that I should take the 6800. I told them in a very stern way what I thought of the 6800. They said if they mailed me a phone it may be an upgrade to the Diamond but I would have to cross my fingers that when they put it through that it would be the Diamond. I said sure and sure enough it came back a damond. Didnt want to press for a TP since it was a pain in the *** just to get the diamond but at least I didnt have to pay 95 bucks for a big black brick!

Wow. I can't believe they tried to screw you like that. Lol...an upgrade. You should've hit him in the head with it.

TrickerTreater · #8 (**permalink**) 04-30-2009, 11:17 AM

I just had to get my Alltel Touch replaced. They sent me a refurb Touch. I had contacted UCStarcom and they told me to call Alltel.