Asurion now replacing the Touch for the Diamond

YANKEEFAN01 · #1 (**permalink**) 03-17-2009, 03:37 PM

Traded mine in for a diamond this morning

**gullzway** · #2 (**permalink**) 03-17-2009, 03:46 PM

Sending me a Diamond for my touch. Thanks!

The Rep said they would send a prepaid envelope to send the damaged phone to them. I didn't see this mentioned anywhere? Will they charge more $$$ if you do not return the Touch to them???

omegax013 · #3 (**permalink**) 03-17-2009, 03:54 PM

Quote:

Originally Posted by gullzway

Sending me a Diamond for my touch. Thanks!

The Rep said they would send a prepaid envelope to send the damaged phone to them. I didn't see this mentioned anywhere? Will they charge more $$$ if you do not return the Touch to them???

In the package that they send you, it will say that you will be charged $300 if you do not return the damaged phone.

**gullzway** · #4 (**permalink**) 03-17-2009, 04:06 PM

Quote:

Originally Posted by omegax013

In the package that they send you, it will say that you will be charged $300 if you do not return the damaged phone.

Yikes!

**gullzway** · #5 (**permalink**) 03-18-2009, 08:18 AM

Quote:

Originally Posted by gullzway

Sending me a Diamond for my touch. Thanks!

Wow! The rep said 2 days to receive the phone. The tracking# shows it's already out for delivery in my town today. Nice!

03/17/2009 7:40 P.M. BILLING INFORMATION RECEIVED
03/18/2009 6:14 A.M. OUT FOR DELIVERY

dolfan08 · #6 (**permalink**) 03-18-2009, 08:21 AM

I filed my claim and had me Touch replaced with a Diamond the next day! Love it!!!

YANKEEFAN01 · #7 (**permalink**) 03-18-2009, 04:02 PM

Quote:

Originally Posted by gullzway

Yikes!

If you told them your phone was damaged yes, if i was lost or stolen, they'll send you the package, but you dont have to send anything back (I just asked this morning cause my box came with a bag and i was like uhh i have nothing to send back lol)

Quote:

Originally Posted by brownhornet

What if my phone is still under manufacturer warranty... I wonder is alltel still sending out the touch in that instance or the diamond? Any way to find out? Im betting asurion will have stock on the touch again with you guys sending in your phones.

Go to phoneclaim.com and file a claim, before you complete it it will tell you what will be your replacement phone.

Quote:

Originally Posted by gullzway

Wow! The rep said 2 days to receive the phone. The tracking# shows it's already out for delivery in my town today. Nice!

03/17/2009 7:40 P.M. BILLING INFORMATION RECEIVED
03/18/2009 6:14 A.M. OUT FOR DELIVERY

Yeah, every time I've done a claim it's always delivered by the next day at like noon, it's awesome! Def worth the money... dont know if it still is now that the deductable went up though.

Quote:

Originally Posted by dolfan08

I filed my claim and had me Touch replaced with a Diamond the next day! Love it!!!

Me TOO! I had the Pro and I loved it, but it was so fat, this is like the best of both worlds. Except for the microsd slot, and camera flash, but I'll survive

**gullzway** · #8 (**permalink**) 03-18-2009, 04:22 PM

Quote:

Originally Posted by YANKEEFAN01

Yeah, every time I've done a claim it's always delivered by the next day at like noon, it's awesome! Def worth the money... dont know if it still is now that the deductable went up though.

The deductable hasn't gone up yet. It's still $50.