Asurion now replacing the Touch for the Diamond - Page 15

MetsMan42 · #**141** (**permalink**) 03-23-2009, 01:50 PM

hey ive got a sprint vogue with a messed up screen but dont have insurance.. anyone know if this will work with the sprint advanced exhange? ive tried in the past and it still says replaced with a vogue but recently when i try im getting invalid Sku error? ty

wlrottge · #**142** (**permalink**) 03-23-2009, 02:56 PM

Ok, I called and got my claim number from Asurion.

At this point the 6900 is being replaced with a refurb 6900 for Verizon customers.

erick10 · #**143** (**permalink**) 03-24-2009, 01:34 AM

Yes Im getting a Diamond for my Sprint Touch. I basically said I dropped my phone while texting and the screen cacked. Now I will have a Diamond. Well my process is being checked still I hope everything goes good. I was waiting for them to start replacing Touch with Diamond. All the Emaisl and calls I gave sprint for my Touch not working and the Dpad was sometimes working and sometimes nthing. I hope I like ,the Diamond and dont care about the Vogues Storage Card.

dvslamont · #**144** (**permalink**) 03-24-2009, 01:50 PM

Quote:

Originally Posted by borridar

My Touch Screen went out. I called Assurian. They stated they would replace my touch with a Diamond. I complained because there was no external memory slot and after i escalated the call, my Touch is now being replaced with a Touch Pro

Just did the same thing. Argued with the first lady for awhile but after i escalated my call the manager rep. gave me the touch pro no questions asked. Stuck to my guns that i use the microsd slot for business use and it is vital to my job. lol.

piscesjoey · #**145** (**permalink**) 03-24-2009, 01:59 PM

Quote:

Originally Posted by erick10

Yes Im getting a Diamond for my Sprint Touch. I basically said I dropped my phone while texting and the screen cacked. Now I will have a Diamond. Well my process is being checked still I hope everything goes good. I was waiting for them to start replacing Touch with Diamond. All the Emaisl and calls I gave sprint for my Touch not working and the Dpad was sometimes working and sometimes nthing. I hope I like ,the Diamond and dont care about the Vogues Storage Card.

Got my Diamond from Asurion a few days ago, and while I do miss the sd slot from my Touch, I'm totally loving the Diamond.

erick10 · #**146** (**permalink**) 03-24-2009, 06:31 PM

Quote:

Originally Posted by piscesjoey

Got my Diamond from Asurion a few days ago, and while I do miss the sd slot from my Touch, I'm totally loving the Diamond.

well I cant wait untill I get mine but now that im thinking about it, I should have cAlled and tried of getting a Touch Pro. Well atleast im getting a Diamond

erick10 · #**147** (**permalink**) 03-24-2009, 06:34 PM

One question for you guys, how long did it take to process your claim? I did mine last night around 9:00 pm and it is still saying its beinged proccessd and to check back in 24hours.

dvslamont · #**148** (**permalink**) 03-24-2009, 06:46 PM

Quote:

Originally Posted by erick10

One question for you guys, how long did it take to process your claim? I did mine last night around 9:00 pm and it is still saying its beinged proccessd and to check back in 24hours.

....it hasnt been 24 hrs.....

**yearn** · #**149** (**permalink**) 03-24-2009, 06:47 PM

hey guys I thought id point something out that I didn't know before getting my diamond, I thought the phone had 4 gig internal memory but not, its got 4 gig internal flash memory. meaning you can flash or hard reset and not loose all your info. I even flashed a rom from it today. all I ever had on my vogue was a 2 gig sd card so im loving it.

**gullzway** · #**150** (**permalink**) 03-24-2009, 10:08 PM

Quote:

Originally Posted by erick10

One question for you guys, how long did it take to process your claim? I did mine last night around 9:00 pm and it is still saying its beinged proccessd and to check back in 24hours.

Quote:

Originally Posted by gullzway

Wow! The rep said 2 days to receive the phone. The tracking# shows it's already out for delivery in my town today. Nice!

03/17/2009 7:40 P.M. BILLING INFORMATION RECEIVED
03/18/2009 6:14 A.M. OUT FOR DELIVERY

I filed my claim around 3 P.M had the phone the next morning!!!