Need to clear personal data for resale.

[Torx]

as some here might know im selling my vogue
but im having a problem going in and editing the phone number information
currently its unlocked.
i do the ##786# or whatever it is and i was only able to "0000000000" (zero out) one set of numbers (a phone number line), the rest are darkened to where i cant edit them.

can someone give me some quick advice please, or steps on clearing this data before selling?
thanks.

[hooover]

Hey, I had this same problem last week with the 800w...Sorry I never fixed it myself but I did go to the Sprint Store and the lady there had it fixed in like 3 mins...


Edit: I misinturpreted whats being said


at the bottom is there not a menu soft key with a reset option

[mbote]

Here are the steps you need to follow: (taken from the Bell Mobility User guide)

On normal ideal screen, Tap Start, then Tap Phone Icon
in Phone Dialler enter # # followed by 6 digit OTSL or MSL # and press Talk
On activation Wizard highlight the "MDN" field and tap Menu and then tap Edit. Enter the mobile number into the MDN field.
Highlight the MSID field and tap Menu and then tap Edit. Enter the mobile number into the MSID field.
Once completed entering all the changes tap OK in the upper right. A window will pop up with "update the items?" Tap Yes and the device will power cycle and complete and save all changes

Basically, MSID and MDN are generally your phone number and setting them to invalid data might just do what you need: clear the correct info from your device

My 2 cents, hth

claudius

[Torx]

yes, thats what im talking about..
not editing esn, that would be illegal or something right?
thanks, i'll give it a try again