trade touch for diamond???

gammarho55 · #1 (**permalink**) 11-05-2008, 01:21 PM

i was wondering if anyone has had any luck trading in their sprint touch for the new diamond? i thought i had read someone was successful doing this, but i didn't bookmark the thread and i can't find it again. i've had so many problems with the reception and usability of this phone that i thought i might try to, but i wanted to get some input on how i should go about it or if any one has had any luck doing this so far. if i could just prove to a retentions rep that someone else was successful with this, then they might be more willing to do it. thanks for all your help.

**darren.wlsn1** · #2 (**permalink**) 11-05-2008, 01:27 PM

tell sprint you wanna upgrade, then tell them problems your having. if you want even trade, i dought it.

gammarho55 · #3 (**permalink**) 11-05-2008, 02:23 PM

i know that i had seen someone get an even up trade for the diamond... just can't find where or who it was.

ericu571 · #4 (**permalink**) 11-05-2008, 02:31 PM

I traded my touch in for a Diamond. No cost to me.

asuman1179 · #5 (**permalink**) 11-05-2008, 02:36 PM

Did you extend you contract? What did you say to them?

gammarho55 · #6 (**permalink**) 11-05-2008, 02:36 PM

Quote:

Originally Posted by ericu571

I traded my touch in for a Diamond. No cost to me.

is there any way that would give me your phone #? i just talked to them and they said they wouldn't be able to do it unless i had proof of it being done for someone else. when i called i said that "i have a friend that just did this" but thats when they asked for this friends #. please PM me and let me know if you can help. PPPPLLLLLLEEEEEAAAAASSSSSEEEEE!!!!!!

**darren.wlsn1** · #7 (**permalink**) 11-05-2008, 02:38 PM

Quote:

Originally Posted by gammarho55

i know that i had seen someone get an even up trade for the diamond... just can't find where or who it was.

that would be me, plus i got the mir off my bill instantly. no sending in anything.

gammarho55 · #8 (**permalink**) 11-05-2008, 02:41 PM

Quote:

Originally Posted by darren.wlsn1

that would be me, plus i got the mir off my bill instantly. no sending in anything.

when i talked to retentions, they said all i need is proof that it has been done... thats all. if i could get the # of someone who has done this successfully, they'd be willing to do it. i even got a direct line for one of the retentions people.

ericu571 · #9 (**permalink**) 11-05-2008, 05:40 PM

Quote:

Originally Posted by asuman1179

Did you extend you contract? What did you say to them?

No I did not extend my contract. I emailed ecare and copied the email to Dan. They wanted to replace it with a new touch, but did not have any at the store. So they gave me a new diamond. It was actually kind of cool. I went to the store and the rep had it already set up and everything. I was in the store about 5 minutes.

I am working on a post about it. I have a lot of questions about this phone. But it is a cool phone.

cal_j · #10 (**permalink**) 11-08-2008, 05:00 PM

I went to the authorized repair store last night and all they would do is drop ship me a new touch to my door so I didn't have to drive 40 minutes to pick it up