UT Starcom &%(*'ed me

fortunado · #1 (**permalink**) 07-28-2008, 12:13 PM

So I sent my HTC touch to those wonderful people at UT starcom to see if they would repair my cracked LCD under warranty. Well they sent me an estimate for $175 so I told them to ship it back to me and I would fix it myself. Screens are 60 something on ebay. So 3 weeks after I tell them to send it back, I get it back with dust all inside the screen, and no volume up/down slider on the side.

I'm super busy now (I don't have an hour to sit on the phone with them) but I was wondering how I should approach this. I'm a pretty mild guy and I'm sure this was just a mistake.

For anyone else with a broken LCD and no warranty....
http://youtube.com/watch?v=ifPgzSDTBro

fortunado · #2 (**permalink**) 07-28-2008, 12:32 PM

update. They tried to f$%^ me again, but I persisted and got my slider back. Wayyy too much work for a 6mm volume slider!

I had to ask to talk to the manager who quickly understood and got it fixed. phew.

**CyberMonkey** · #3 (**permalink**) 07-28-2008, 12:37 PM

It's the principle of the matter. They should have sent it to you all entacted and dust free, and ALOT sooner then 3 weeks.

**tmz** · #4 (**permalink**) 07-28-2008, 12:48 PM

If your looking for on, Hope it Helps.

Thanks T M Z
http://forum.ppcgeeks.com/showthread.php?t=30009

fortunado · #5 (**permalink**) 07-28-2008, 02:26 PM

Quote:

Originally Posted by tmz

If your looking for on, Hope it Helps.

Thanks T M Z
http://forum.ppcgeeks.com/showthread.php?t=30009

ahhh where were you 2 days ago? ugh ugh.

dtuma1980 · #6 (**permalink**) 07-28-2008, 02:30 PM

Try to contact the BBB (Better Business Beaurau) - I had some issues with spring about 2.5 years ago - and they have taken WONDERFUL care of me since.

Its worth a shot anywys...

#7 (**permalink**) 07-28-2008, 03:20 PM

Just go to a repair facility, Cracked LCDs are 99.9% of the time not covered under manufacture warrenty. A advance exchange with Sprint, and no insurance, is $55 right now, hurry up tho because repair prices are going to skyrocket! If you have insurance, an advance exchange will cost you nothing.

buddhatikkigod · #8 (**permalink**) 07-28-2008, 04:28 PM

you can get a replacement lcd for $60 if you look around on egay

fortunado · #9 (**permalink**) 07-29-2008, 10:14 AM

Quote:

Originally Posted by DDrake

Just go to a repair facility, Cracked LCDs are 99.9% of the time not covered under manufacture warrenty. A advance exchange with Sprint, and no insurance, is $55 right now, hurry up tho because repair prices are going to skyrocket! If you have insurance, an advance exchange will cost you nothing.

I tried 3 repair centers they all said NO!

I already purchased an ebay OEM screen. :P