Help!!!!

hottieitalian82 · #1 (**permalink**) 07-04-2008, 03:47 PM

I was trying to upgrade to windows 6.1 and now my phone is just stuck on red, green, blue, and white screen. Wont do anything else. Anyone know how to help without me taking it to the store?

**jbearamus** · #2 (**permalink**) 07-04-2008, 03:50 PM

sounds like you're stuck on the bootloader, did that happen while it was upgrading or before or after you upgraded?

**InvincibleLiving** · #3 (**permalink**) 07-04-2008, 03:56 PM

welcome to the site err 'hottie'. try this:

take the battery out for about a minute and then restart...

**jbearamus** · #4 (**permalink**) 07-04-2008, 04:00 PM

Quote:

Originally Posted by nautica2450

welcome to the site err 'hottie'. try this:

take the battery out for about a minute and then restart...

if they were in the middle of the upgrade couldn't that brick the phone?

hottieitalian82 · #5 (**permalink**) 07-05-2008, 07:16 PM

I have tried all of that. I was in the middle of the upgrade, then is said something like my phone was not connected to the computer.. Now its just stuck

DaPeeps · #6 (**permalink**) 07-05-2008, 08:44 PM

Quote:

Originally Posted by hottieitalian82

I have tried all of that. I was in the middle of the upgrade, then is said something like my phone was not connected to the computer.. Now its just stuck

Ouch ....

**jbearamus** · #7 (**permalink**) 07-06-2008, 03:25 AM

from everything i know (which honestly isn't a whole lot so someone feel free to prove me wrong) that phone is bricked, i would try manually putting it into boot loader and try doing the upgrade from the beginning, otherwise you may have to go to sprint and have them trade ya