Sprint Navigation Download?

[NinjaMom]

Here is what I got from Customer Service... Oldest Messages at the bottom... Last response on the top. I have the 1500 Talk/Message/Data plan...

F) Dear Danetta D*, Thank you for your reply. I am sorry for the breakdown in communication. The GPS Navigation is included in the plan. So, I assure you there will not be any charge for the navigation. You may keep this mail as a confirmation. If you see the prompt with the price indicating the expected charges. Please disregard or ignore this prompt as the service is included in the plan and the there will not be charge on the invoice. Thank you again for writing to us. We appreciate your business. Cloe K.Sprint

E) Original Message Follows:------------------------Ok, so now I am really confused. Below you say it is included in my plan and I would not need to buy it. However, you say I was charged for the application that came installed on my new phone and you ask me to uninstall it? Why was I charged if it was already installed and it is included in my plan?

D) -----Original Message----- Dear Danetta D*, Thank you for your reply. I am sorry for the inconvenience you have experienced due to incorrect information provided to you. The Sprint Navigation pack is included in your plan so you don't need to buy the application. Please follow these steps to unsubscribe the application:
1. Log on to http://www.sprint.com
2. Enter your username and password and click "Go".
3. Click on "My Content?.
4. Click on "Applications? at the top of the page.
5. Click on application.
6. Click on ?Unsubscribe?. I have also applied a credit of $9.99 as it was charged for the Navigation pack. Please let me know if I can be of further assistance. Have a great day! Sincerely, Benjie G. Customer Service Specialist Sprint

C) Original Message Follows: ------------------------ It came installed on my phone. What is the unlimited gps navigation included in my plan if this costs $9.99 a month?

B) Original Message----- Dear Danetta D*, Thank you for contacting Sprint Customer Service. I am glad to assist you regarding the charges for the Sprint Navigation application. You are right that you are currently on the 1500 Talk/Message/Data share plan. However, you will be charged $9.99 for the Sprint Navigation if it is downloaded. Thank you again for contacting Sprint Customer Service. We appreciate your business. Sincerely, Ronald L Customer Service Specialist Sprint Original Message Follows: ------------------------ ================================================== ======================

A) Name: Danetta D* Form: Ask A Question Learn OR Feedback and Suggestions - Learn Topic: Plans, Features, and Services Contact Number: ********** ================================================== ====================== Original Question: sprint navigation Question: I have the 1500 Talk/Message/Data share plan...I have a HTC Touch phone with Sprint Navigation on it. Does my plan cover the sprint navigation application? Are there any charges for it above and beyond my plan? Thanks ================================================== ====================== ************************************************** **