Originally Posted by jimt29 (Post 306486)

As I mentioned earlier, I got a text message with a link that upgraded ON DEMAND to POCKET EXPRESS.

Well, when I hard reset my Touch ON DEMAND was back, without the upgraded features.

Soooooooo, I went to the Handmark site and downloaded POCKET EXPRESS but it doesn't install the same as the original upgrade. Now I had both programs.

This time in just installed another program but you still have ON DEMAND on the Cube (see attachment. The first upgrade changed ON DEMAND to POCKET EXPRESS on the Cube).

If you get the upgrade direct, its best to make a back up, just in case.

I don't have an solution to get the upgrade installed the way it installed the first time.

Originally Posted by LobsterBoxed (Post 305053)

Funny, but I have the same issue. I started a case file with Handmark, got one response and the agent knew of no such issue. Said he would forward to tier 2 support. That was almost 2 weeks ago. After several more emails sent to support, still no response. THe subscription portion of the service seems very expensive at $10. per month.