HTC Touch screen dark area? - Page 4

cpm199 · #31 (**permalink**) 08-18-2008, 05:11 PM

Any others out there affected by this, give us ur input?

jy04 · #32 (**permalink**) 08-18-2008, 05:25 PM

I've got 2 spots on my screen. One in the bottom left, and one near the center. Very annoying.

jy04 · #33 (**permalink**) 08-19-2008, 07:38 AM

Tried the link from the earlier post, but no dice.
Yesterday I got error messages claiming the Touches were out of stock at this time.
Tried it again this morning, and the self service page is down.
Doesn't look like the page is coming back up anytime soon.
Maybe they were bombarded with request and bailed on the online replacement program.

hgvidal · #34 (**permalink**) 08-19-2008, 12:36 PM

i have the same problem but i think it has something to do with using my fingers on the device. I have rarely ever used the stylus to operate the phone and i know sometimes i have pressed a lil too hard on the screen so i thought this was the cause of the dark spot appearing. Maybe it would help if all the people who have had the same problem tell whether they use their stylus or fingers to operate the phone as this would probably help zero in on the cause of the dark spot,

cpm199 · #35 (**permalink**) 08-20-2008, 12:58 PM

Quote:

Originally Posted by jy04

Tried the link from the earlier post, but no dice.
Yesterday I got error messages claiming the Touches were out of stock at this time.
Tried it again this morning, and the self service page is down.
Doesn't look like the page is coming back up anytime soon.
Maybe they were bombarded with request and bailed on the online replacement program.

Yeah, I tried that link early last week and it didn't work for me either, I think it's just an old link. I prefer to bug them first hand on the phone or at the repair store. HA!

Quote:

Originally Posted by hgvidal

i have the same problem but i think it has something to do with using my fingers on the device. I have rarely ever used the stylus to operate the phone and i know sometimes i have pressed a lil too hard on the screen so i thought this was the cause of the dark spot appearing. Maybe it would help if all the people who have had the same problem tell whether they use their stylus or fingers to operate the phone as this would probably help zero in on the cause of the dark spot,

I pretty much use just my fingers to navigate my Touch, but I don't think that has anything to do with it. As I noted earlier these spots show up in random locations, no real pattern to speak of. I just think it's crappy hardware and at this point I'm not too optimistic that the Diamond will be any better. I hope it is though so maybe I can get a Diamond as a replacement for my Touch, cause this issue is driving me to drink. Oh wait, I would be drinking anyway. HAHA!
Thanks for your input guys, let me know if you plan on trying to get a replacement. If so post an update after you do. Like I said, my replacement only lasted me around 2 days before a spot showed up again.

gandhisfist · #36 (**permalink**) 08-20-2008, 04:20 PM

I have had my touch for about 9 months now and never had a problem with a dark spot on the screen. Do all of you use screen protectors? If you don't, that might be the issue?

jy04 · #37 (**permalink**) 08-21-2008, 08:05 AM

I'm using protection

No but seriously I noticed the spot maybe a day after getting the phone, and it may not actually getting worse, but it sure is getting more annoying.
Although not annoying enough to go into a service center just yet.
I wish the online replacement would work. It would be so much easier.
I keep getting this message since the page came back up:

"We apologize for the inconvenience; however, at this time, inventory is not available to fulfill your request. For further options and assistance, please visit a Sprint Phone Repair Center. To find a Phone Repair Center, visit www.sprint.com/storelocator and select �Find a Phone Repair Center�."

Out of Touches

cpm199 · #38 (**permalink**) 08-22-2008, 01:36 PM

Quote:

Originally Posted by gandhisfist

I have had my touch for about 9 months now and never had a problem with a dark spot on the screen. Do all of you use screen protectors? If you don't, that might be the issue?

Yes, I have used the stock screen protector. I recently bought a new Antiglare (Writesheild) screen protector, but since it cost me around $20 after shipping, I'm waiting to put it on my Touch until I can ensure the screen won't have spots appear on me. I'm glad to hear that some are not having the same issue though, that gives me hope. Do you put your Touch in your pocket, wondering if that could have something to do with it.

Quote:

Originally Posted by jy04

I'm using protection

No but seriously I noticed the spot maybe a day after getting the phone, and it may not actually getting worse, but it sure is getting more annoying.
Although not annoying enough to go into a service center just yet.
I wish the online replacement would work. It would be so much easier.
I keep getting this message since the page came back up:

"We apologize for the inconvenience; however, at this time, inventory is not available to fulfill your request. For further options and assistance, please visit a Sprint Phone Repair Center. To find a Phone Repair Center, visit www.sprint.com/storelocator and select �Find a Phone Repair Center�."

Out of Touches

Me too, the spots showed up only a day or two after I got my replacement. The first Touch I had went like 5 weeks prior to the spots showing up. The interesting thing here is that so far once the spots show up on the LCD they don't grow or more don't start to appear months later. After the spots initially appeared on my first Touch I kept it for several months prior to taking it in for a new one and no additional areas showed up. I sent an e-mail on 8/18 to Sprint and HTC and have not received a response from either yet.

gandhisfist · #39 (**permalink**) 08-27-2008, 12:17 PM

Yeah, I just keep my touch in my pocket, no special case or anything either. I just use the screen protector and that's it. Very strange.

subsonic1 · #40 (**permalink**) 08-27-2008, 07:29 PM

the problem with the screen is pressure on it like if it was in its case and you leaned against it or had it on your hip with your seat belt on.....the screens are very sensitive to pressure you would be amazed how quickly it can happen less then 20 second localized pressure can overheat the crystals... cool part is you can get a new phone if you complain right... if its in your pocket take it out and put it in the case that came with it...when you get in your car take it out of the case and get a holder for it like the scosche grip it i got mine from walmart for 20 bux or something...hope this helps

l8r....sub