Hear the person before answering the phone

[Volholler]

so this is normal???? It's bizarre. And yes it's been happening to me for two months now. I love the phone - just a few glithces that are annoying...
like WM Outlook that comes with the phones is automatically deleting emails that are more than a day or two old. That can't be normal and I can't figure out how to stop it. Go Figure