wierd sprint problem

[PsychoX]

On the 12th of feb, I finally got my touch, and did an esn swap onto my account. around the 26th the touch started acting funny, it would only roam (i checked the settings...) i put it on the sprint only setting, and still nothing.... so after calling sprint they thought it was a problem with the phone so I did an insurance claim (got the phone from ebay...) and in the mean time they swapped me back to my fusic. for about an hour it was getting full bars for service, and then it did the exact same thing that my touch did, would only roam and would get at most 2 bars of service.

These are the things of which I have tried so far - hard and soft resets on both phones, verified the esn/msl/mdn/msid on both phones, tried roaming only settings, sprint only, automatic settings. I have made 4 calls to sprint technical support, and called 3 sprint reps. (I work for radioshack) one of the reps called his boss, and she said that she couldn't make any changes to the account because the phone is still in the process of upgrading from the touch to the fusic (this was today, the swap was done on the 28th, god i hope that it doesnt take that long for an upgrade to go through...), well, I called sprint yet again, and they had me repeat the steps taken previously, and still very little service.

The really weird thing is that we have a sprint repeater in the radioshack store of which I work, and the closer that I get to it, the more signal that I lose, I.E. 20 feet away I can get 2 bars, and 2 feet away, I get nothing... The rest of the associates that have sprint get between 4-5 bars in the store... There aren't any outages for towers in my area... I am getting really frustrated... I can't even access powervision, send texts or browse the internet on either phone...

Ok, my question for you sprint Gurus, Have any of you had a similar problem, or know a possible resolution? Any help would be greatly appreciated! Thanks in advance! Or is there anyone from sprint of which I can contact that is competent enough to solve my problem?