EVDO not working on Touch

miata_96 · #1 (**permalink**) 02-09-2008, 01:33 PM

I have had my Touch for about two weeks now and I love the form factor. The problem I am having is that when I do anything that requires data transfer the phone will start in EVDO mode and after trying to connect for a few seconds, will always turn to 1X. I have a Sprint tower behind my house (about 800ft). The PPC6700 I had before always gave me full strength in EVDO mode for data transfers.

Has anybody ran into the same problem and if so will the update that is comming in March fix the problem (any heard)?

Thanks

Chris

corys00 · #2 (**permalink**) 02-09-2008, 01:39 PM

I just spent 30 minutes on the phone with tech support about the same issue. To be honest I don't know what he did exactly but I would just call up. Let them know you can authenticate on 1x. Good luck!

miata_96 · #3 (**permalink**) 02-09-2008, 01:51 PM

Thanks, I will give that a try.

miata_96 · #4 (**permalink**) 02-09-2008, 03:33 PM

I tried calling and the tech rep cleared the phone and reprogramed it. The phone activated the vision download but, still gave me the same problem. The rep told me to take it back to the Sprint store and have them hook it up and replace if they can't fix it.

**ycats** · #5 (**permalink**) 02-09-2008, 03:36 PM

Go to your dialpad, enter ##debug#, bottom left of screen, tap "debug info", then selectt "HDR", look at bottom line......make sure AN/AA authenitcation says 1=Authentication.............if it says "failed", you might need to upgrade your Vision services

nebula · #6 (**permalink**) 02-09-2008, 03:43 PM

I have that problem EVERYTIME i do ESN swap.

Here's what I do.

Call technical support, tell them "I need "Casual EVDO" re provisioned" because everytime I try to use data it only connects 1X.

miata_96 · #7 (**permalink**) 02-09-2008, 04:33 PM

Quote:

Originally Posted by ycats

Go to your dialpad, enter ##debug#, bottom left of screen, tap "debug info", then selectt "HDR", look at bottom line......make sure AN/AA authenitcation says 1=Authentication.............if it says "failed", you might need to upgrade your Vision services

It does say that it has failed. Are you saying that the type of vision service that I have is wrong or that they need to download it to my phone again.

**ycats** · #8 (**permalink**) 02-09-2008, 11:18 PM

The vision pack I had was only $5/month, had to upgrade to a Premium pack, something like that, $15/month.

miata_96 · #9 (**permalink**) 02-10-2008, 03:48 PM

I took the phone to a Sprint store last night and after the "tech" talked to the Sprint phone support she came out and said, "The phone support had me change some things and now it stays of EVDO when you download." I wish the tech support would have helped me when I called, they could have saved me a two hour wait at the Sprint store.

The phone is working now on EVDO mode and I love it.

Chris